Where did my kontakt products go?

Mads G

With out chancing any settings suddenly most of my Kontakt products were gone. They also doesn't appear in NI acces.

What has happened?

PoorFellow

https://community.native-instruments.com/discussion/31109/where-did-my-kontakt-products-go

Check out if Jeremy_NI's thread is of help : Kontakt libraries go missing in Kontakt and Native Access.

If that does not work then try replacing the XML mentioned on the page with this one : NativeAccess.xml.zip

Otherwise then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care

PoorFellow

https://community.native-instruments.com/discussion/31109/where-did-my-kontakt-products-go

Check out if Jeremy_NI's thread is of help : Kontakt libraries go missing in Kontakt and Native Access.

If that does not work then try replacing the XML mentioned on the page with this one : NativeAccess.xml.zip

Otherwise then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care

Mads G

Thank you, that worked.

PoorFellow

https://community.native-instruments.com/discussion/comment/155042#Comment_155042

You are very welcome and thank you for taking time to provide feedback 😀