Why doesn't Guitar Rig Pro 7 show up if I just bought it?

Mario Ismael

Q: Translation inserted by Moderator (translation by DeepL)

I'm shaking with nervousness, the screen went blank and the bank is telling me that the money was debited from my card. I don't see anything about my guitar Rig, only that I should buy it again.

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PoorFellow

https://community.native-instruments.com/discussion/31099/why-doesnt-guitar-rig-pro-7-show-up-if-i-just-bought-it

I'm shaking with nervousness, the screen went blank and the bank is telling me that the money was debited from my card.

Relax , there are no cause for being that nervous . Your product can be brought to appear and even if it could not then you can get a return of your money.

Often people just have to log out of Native Access and reboot computer and log-in again.

Else try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access

Else please give OS version and Native Access version.

Otherwise then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care