Registered to another
Hello
If I buy a NI product and it is registered to another user how can I clear it so I can register so it can be used.
Best Answer
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All account and registration issues are handled exclusively by N.I. Account Support :
Also : Quote Matt_NI : All you need to know about License Transfer
The "resolution that works" is the click through make the right choices to open a ticket : N.I. Account Support
(You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)
Scroll down to bottom of page N.I. Account Support and log in
Then click the Contact support
Then again scroll down and click the Contact N.I. support that shows
Then yes , damn it ! , then you have to click the Contact N.I. support again
1: Do you need help with the activation or installation of a product?
NO
2: Is your question about License Transfers / 2nd hand purchases?
YES
3: We have collected all info around 2nd hand purchases in this overview.
That doesn't help
4: OK. Are you a buyer or seller
Buyer
5 Have you received a License Transfer Token?
NO
6 Have you bought it from a shop (Guitar Center, Sweetwater, Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?
Privately
7 Please ask the seller to request a License Transfer Token as explained in this article.
I Can't contact the seller
8 Please upload a photo of the invoice or receipt from the seller.
You have to take the rest from there yourself since I can not start opening empty tickets just to make a guide for you.
1
Answers
-
All account and registration issues are handled exclusively by N.I. Account Support :
Also : Quote Matt_NI : All you need to know about License Transfer
The "resolution that works" is the click through make the right choices to open a ticket : N.I. Account Support
(You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)
Scroll down to bottom of page N.I. Account Support and log in
Then click the Contact support
Then again scroll down and click the Contact N.I. support that shows
Then yes , damn it ! , then you have to click the Contact N.I. support again
1: Do you need help with the activation or installation of a product?
NO
2: Is your question about License Transfers / 2nd hand purchases?
YES
3: We have collected all info around 2nd hand purchases in this overview.
That doesn't help
4: OK. Are you a buyer or seller
Buyer
5 Have you received a License Transfer Token?
NO
6 Have you bought it from a shop (Guitar Center, Sweetwater, Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?
Privately
7 Please ask the seller to request a License Transfer Token as explained in this article.
I Can't contact the seller
8 Please upload a photo of the invoice or receipt from the seller.
You have to take the rest from there yourself since I can not start opening empty tickets just to make a guide for you.
1 -
We should pin this rundown, as it crops up a lot.
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