Registered to another

James Braun
James Braun Member Posts: 1 Newcomer
edited October 2024 in Traktor Software & Hardware

Hello

If I buy a NI product and it is registered to another user how can I clear it so I can register so it can be used.

Best Answer

  • PoorFellow
    PoorFellow Moderator Posts: 5,238 mod
    edited May 2024 Answer ✓

    All account and registration issues are handled exclusively by N.I. Account Support :

    Also : Quote Matt_NI : All you need to know about License Transfer

    The "resolution that works" is the click through make the right choices to open a ticket : N.I. Account Support

    (You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

    Scroll down to bottom of page N.I. Account Support and log in

    Then click the Contact support

    Then again scroll down and click the Contact N.I. support that shows

    Then yes , damn it ! , then you have to click the Contact N.I. support again

    1: Do you need help with the activation or installation of a product?

    NO

    2: Is your question about License Transfers / 2nd hand purchases?

    YES

    3: We have collected all info around 2nd hand purchases in this overview.

    That doesn't help

    4: OK. Are you a buyer or seller

    Buyer

    5 Have you received a License Transfer Token?

    NO

    6 Have you bought it from a shop (Guitar Center, Sweetwater, Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?

    Privately

    7 Please ask the seller to request a License Transfer Token as explained in this article.

    I Can't contact the seller

    8 Please upload a photo of the invoice or receipt from the seller.

    You have to take the rest from there yourself since I can not start opening empty tickets just to make a guide for you.

Answers

  • PoorFellow
    PoorFellow Moderator Posts: 5,238 mod
    edited May 2024 Answer ✓

    All account and registration issues are handled exclusively by N.I. Account Support :

    Also : Quote Matt_NI : All you need to know about License Transfer

    The "resolution that works" is the click through make the right choices to open a ticket : N.I. Account Support

    (You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

    Scroll down to bottom of page N.I. Account Support and log in

    Then click the Contact support

    Then again scroll down and click the Contact N.I. support that shows

    Then yes , damn it ! , then you have to click the Contact N.I. support again

    1: Do you need help with the activation or installation of a product?

    NO

    2: Is your question about License Transfers / 2nd hand purchases?

    YES

    3: We have collected all info around 2nd hand purchases in this overview.

    That doesn't help

    4: OK. Are you a buyer or seller

    Buyer

    5 Have you received a License Transfer Token?

    NO

    6 Have you bought it from a shop (Guitar Center, Sweetwater, Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?

    Privately

    7 Please ask the seller to request a License Transfer Token as explained in this article.

    I Can't contact the seller

    8 Please upload a photo of the invoice or receipt from the seller.

    You have to take the rest from there yourself since I can not start opening empty tickets just to make a guide for you.

  • Sûlherokhh
    Sûlherokhh Member, Traktor Mapping Mod Posts: 2,914 mod

    We should pin this rundown, as it crops up a lot.

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