Native access update fails, Please Wake-up NI, K14 is disengaging users

fab-gm

I also start to think K14 will be my last update: this is simply not acceptable in the professional software word.
A simple update gives this repeatedly, seriously?

Not to mention Komplete S keyboards (MK2) run very slow in my DAW software since K14, sorry NI I won't throw away my old keyboard to make it work better.

PoorFellow

https://community.native-instruments.com/discussion/30987/native-access-update-fails-please-wake-up-ni-k14-is-disengaging-users

Try uninstalling both Native Access and NTK Daemon using Windows uninstall prior to installing the new version and also run the N.I. reg tool to remove and delete any Native Access and N.I. NTKDaemon entry afterwards.

Then Reboot and check if the NTKDaemon are still running if it is the kill the process

The above is the short version and is not always sufficient and sometimes a deeper cleaning is needed

PoorFellow

https://community.native-instruments.com/discussion/30987/native-access-update-fails-please-wake-up-ni-k14-is-disengaging-users

Try uninstalling both Native Access and NTK Daemon using Windows uninstall prior to installing the new version and also run the N.I. reg tool to remove and delete any Native Access and N.I. NTKDaemon entry afterwards.

Then Reboot and check if the NTKDaemon are still running if it is the kill the process

The above is the short version and is not always sufficient and sometimes a deeper cleaning is needed

Mark Oxley

https://community.native-instruments.com/discussion/comment/154601#Comment_154601

Or NI could provide us with updates that just work and don't require sometimes difficult manual removal methods making paying customers jump through hoops just to keep working.

PoorFellow

https://community.native-instruments.com/discussion/comment/154630#Comment_154630

Don't think that many here will disagree with that , including me. I just don't see what that has to do with me trying to assist someone else. It's not like I have any say in any of this .

Mark Oxley

https://community.native-instruments.com/discussion/comment/154657#Comment_154657

Don't take it so personally. I was merely pointing out my point of view, it wasn't meant to be directed at you.

AlexOne

Again!!!!! Second time it happens! Come on guys, I really love this brand and got many, many, many Hardware, plugins and software, but I suggest you should test all upgrade on every system. I own i7 Intel, Mac book pro and now I can't go on working on my project and stuck since NI will solve this problem… No way…. No way.

Please hurry up….. please

AlexOne

Obviously I keep using Native Instruments plugins, but in order to buy new stuff, Native Access is required….. That's Why I am asking to solve this problem as soon as possible….

PoorFellow

https://community.native-instruments.com/discussion/comment/154676#Comment_154676

Please open a thread of your own in the appropriate Native Access sub-forum and give all necessary information including computer type , OS version , Native Access version and any other info that might be of help including error messages. Or alternatively contact N.I. Native Access and Installation Support directly.

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care

fab-gm

Thank you all for your feedback, after few attempts and rebooting it finally got to something where the updates seem to be complete. Did not retest all the plugins though but it seems stable again, but what a waste of time it was!