How to transfer a license
Best Answer
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Ref. : License Transfer: Why Is My Product Not Transferable? : Your product has been registered during the last 60 days. For technical reasons, serial numbers are automatically excluded from license transfer for 60 days after registration. In case you wish to resell the product before the 60-day transfer block, please contact our support team.
Also , you can not transfer the base software license only the hardware license : Please check the : Matt_NI : All you need to know about License Transfer
The "resolution that works" is the click through make the right choices to open a ticket : N.I. Account Support
(You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)
Scroll down to bottom of page N.I. Account Support and log in.
Then click the Contact support.
Then again click the Contact N.I. support that shows.
1: Do you need help with the activation or installation of a product?
NO
2: Is your question about License Transfers / 2nd hand purchases?This question is required.
YES
3: We have collected all info around 2nd hand purchases in this overview.
That doesn't help
4: OK. Are you a buyer or seller
Seller
5: Have you already requested a License Transfer
YES (you tried but failed)
6 : Ok, so something went wrong with your transfer request. Do you want to sell hardware or software Hardware
7 : Important: If you want to sell MK2 / MK3 hardware, please only request a License Transfer for the hardware serial number.
OK
8 : Some licenses are not transferable
I still want to contact support
Please click Continue and don't forget to send us the serials you want to sell!
Continue
9 : OK! Let's gather some information specific to your issue.
This is the opening of your ticket described in ONE line so INCLUDE the SERIAL , then OK to open ticket .
0
Answers
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I think you have to wait 90 or 180 days between transfers.
But maybe the support can help you.
https://support.native-instruments.com/hc/en-us/sections/18115022767005
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Ref. : License Transfer: Why Is My Product Not Transferable? : Your product has been registered during the last 60 days. For technical reasons, serial numbers are automatically excluded from license transfer for 60 days after registration. In case you wish to resell the product before the 60-day transfer block, please contact our support team.
Also , you can not transfer the base software license only the hardware license : Please check the : Matt_NI : All you need to know about License Transfer
The "resolution that works" is the click through make the right choices to open a ticket : N.I. Account Support
(You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)
Scroll down to bottom of page N.I. Account Support and log in.
Then click the Contact support.
Then again click the Contact N.I. support that shows.
1: Do you need help with the activation or installation of a product?
NO
2: Is your question about License Transfers / 2nd hand purchases?This question is required.
YES
3: We have collected all info around 2nd hand purchases in this overview.
That doesn't help
4: OK. Are you a buyer or seller
Seller
5: Have you already requested a License Transfer
YES (you tried but failed)
6 : Ok, so something went wrong with your transfer request. Do you want to sell hardware or software Hardware
7 : Important: If you want to sell MK2 / MK3 hardware, please only request a License Transfer for the hardware serial number.
OK
8 : Some licenses are not transferable
I still want to contact support
Please click Continue and don't forget to send us the serials you want to sell!
Continue
9 : OK! Let's gather some information specific to your issue.
This is the opening of your ticket described in ONE line so INCLUDE the SERIAL , then OK to open ticket .
0
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