How to transfer a license

Danion
Danion Member Posts: 1 Newcomer
edited October 2024 in Maschine

 I bought a second-hand Maschine Mk3 before. The other party has a transfer license to me, but now I want to sell it to the next person and I cannot transfer my license. I would like to know how to solve the problem. Thank you.

Best Answer

  • PoorFellow
    PoorFellow Moderator Posts: 5,290 mod
    edited May 2024 Answer ✓
    https://community.native-instruments.com/discussion/30926/how-to-transfer-a-license

    Ref. : License Transfer: Why Is My Product Not Transferable? : Your product has been registered during the last 60 days. For technical reasons, serial numbers are automatically excluded from license transfer for 60 days after registration. In case you wish to resell the product before the 60-day transfer block, please contact our support team.

    Also , you can not transfer the base software license only the hardware license : Please check the : Matt_NI : All you need to know about License Transfer

    The "resolution that works" is the click through make the right choices to open a ticket : N.I. Account Support

    (You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

    Scroll down to bottom of page N.I. Account Support and log in.

    Then click the Contact support.

    Then again click the Contact N.I. support that shows.

    1: Do you need help with the activation or installation of a product?

    NO

    2: Is your question about License Transfers / 2nd hand purchases?This question is required.

    YES

    3: We have collected all info around 2nd hand purchases in this overview.

    That doesn't help

    4: OK. Are you a buyer or seller

    Seller

    5: Have you already requested a License Transfer

    YES (you tried but failed)

    6 : Ok, so something went wrong with your transfer request. Do you want to sell hardware or software Hardware

    7 : Important: If you want to sell MK2 / MK3 hardware, please only request a License Transfer for the hardware serial number.

    OK

    8 : Some licenses are not transferable

    I still want to contact support

    Please click Continue and don't forget to send us the serials you want to sell!

    Continue

    9 : OK! Let's gather some information specific to your issue.

    This is the opening of your ticket described in ONE line so INCLUDE the SERIAL , then OK to open ticket .

Answers

  • lord-carlos
    lord-carlos Member Posts: 3,698 Expert

    I think you have to wait 90 or 180 days between transfers.

    But maybe the support can help you.

    https://support.native-instruments.com/hc/en-us/sections/18115022767005

  • PoorFellow
    PoorFellow Moderator Posts: 5,290 mod
    edited May 2024 Answer ✓
    https://community.native-instruments.com/discussion/30926/how-to-transfer-a-license

    Ref. : License Transfer: Why Is My Product Not Transferable? : Your product has been registered during the last 60 days. For technical reasons, serial numbers are automatically excluded from license transfer for 60 days after registration. In case you wish to resell the product before the 60-day transfer block, please contact our support team.

    Also , you can not transfer the base software license only the hardware license : Please check the : Matt_NI : All you need to know about License Transfer

    The "resolution that works" is the click through make the right choices to open a ticket : N.I. Account Support

    (You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

    Scroll down to bottom of page N.I. Account Support and log in.

    Then click the Contact support.

    Then again click the Contact N.I. support that shows.

    1: Do you need help with the activation or installation of a product?

    NO

    2: Is your question about License Transfers / 2nd hand purchases?This question is required.

    YES

    3: We have collected all info around 2nd hand purchases in this overview.

    That doesn't help

    4: OK. Are you a buyer or seller

    Seller

    5: Have you already requested a License Transfer

    YES (you tried but failed)

    6 : Ok, so something went wrong with your transfer request. Do you want to sell hardware or software Hardware

    7 : Important: If you want to sell MK2 / MK3 hardware, please only request a License Transfer for the hardware serial number.

    OK

    8 : Some licenses are not transferable

    I still want to contact support

    Please click Continue and don't forget to send us the serials you want to sell!

    Continue

    9 : OK! Let's gather some information specific to your issue.

    This is the opening of your ticket described in ONE line so INCLUDE the SERIAL , then OK to open ticket .

This discussion has been closed.
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