How do I contact customer support?

nakedivy

This is NOT a problem the "community" can take care of.

PoorFellow

https://community.native-instruments.com/discussion/30868/how-the-hell-do-i-contact-customer-support

I understand that you are frustrated , but please do not open multiple threads on the same subject. I deleted you other thread. If you want better guidance with respect to how to contact then please be specific as to what is the problem. I will give an example for Native Access below here :

Please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care

Uwe303

Hello,

from here:

https://support.native-instruments.com/hc/en-us/categories/360000053737-Product-Support

PoorFellow

https://community.native-instruments.com/discussion/30868/how-the-hell-do-i-contact-customer-support

I understand that you are frustrated , but please do not open multiple threads on the same subject. I deleted you other thread. If you want better guidance with respect to how to contact then please be specific as to what is the problem. I will give an example for Native Access below here :

Please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care