YOU HAVE A SERIOUS PROBLEM WITH THE CURRENT VERSION OF NATIVE ACCESS!!

Jamesbtex

When starting Native Access the first thing it does is check for a newer revision, so I let it install the most current revision. This newest version is SERIOUSLY BROKEN!

I did EVERYTHING I could find on this subject in the support pages and nothing has worked.

The behavior of this newest version is ALL OVER THE PLACE, it's FLAKEY, INTERMITTENT, and JUST DOES NOT WORK! Native Instruments you need to fix this version of Native Access ASAP!

Here are the steps I took and the results:

Removed Native Access

Removed Native Instruments NTKDaemon

Removed C:/Program Files/Common Files/Native Instruments/Service Center/NativeAcess.xml

Rebooted

Downloaded current revision of Native Access

Disabled Norton 360 VPN

Disabled Norton 360 AutoProtect

Disabled Norton 360 Smart Firewall

Disabled Norton 360 Data Protector

Re-installed Norton Access

Norton Access performs setup, then it just hangs at “Loading Products” with a spinning wheel.

If I quit Norton Access and restart it, then it would either get stuck at logging in over and over telling me it couldn’t login even though I gave it the correct email address and password.

OR

It will actually come up, login, then “Load the Products” Successfully. Then a spinning wheel just to the right of the “Native Access” label in the upper left corner.

I wait and wait but it just keep spinning and as long as it’s doing that, I can’t do anything else with it!!

Next, I leave Native Access open but try to logout, then login again. I'm able to login but then it's right back to spinning at “Loading Products”.

After a while it gave an error in the upper right corner that displayed, but after a short time it disappeared again. I didn’t see what it said.

If I quit Native Access and try to start it again, this time it showed “Setting up dependencies and a windows processor sign came up. I clicked OK and it came back to the login window.

I tried to login. but after hitting enter, it just shows “Please login to continue” and isets there.

I try to login again, same thing happens.

Then, I tried closing it and reopening Native Access and instead of stopping at the login, it immediately goes to “Loading Products” again and just spins.

I closed it reopened it and again it says it’s setting things up and the windows processor window comes up, eventually the login window opens. I try to login again and right back to the “Login”

THE BEHAVIOR OF THIS VERSION OF NATIVE ACCESS IS ALL OVER THE PLACE, IT'S TOTALLY UNSTABLE!!

THE PREVIOUS VERSION WORKED!!

I'm running Windows 11 Pro and it's updated to the current revision.

chk071

OK MAN!!!

LATEST VERSION WORKS FINE HERE, BY THE WAY!!!!! I'M ON WINDOWS 11 HOME!!!!?!?!?!!!

chk071

Reading all that stuff with Norton, it seems like Native Access is just one of your problems, by the way.

PoorFellow

https://community.native-instruments.com/discussion/30616/you-have-a-serious-problem-with-the-current-version-of-native-access

The behavior of this newest version is ALL OVER THE PLACE

The 'all over the place' problem description makes it hard for me to try to suggest anything other than that you need to get support to help with this one.

Please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care

mykejb

If you close NA when it's at the "loading products" screen then immediately start it again it always seems to go to the login screen or the command prompt bit. You need to wait for a while before starting it again. I'm guessing something is still going on in the background that's confusing things.

djwaxxy

im on win 11 no norton and my nartive access wont even start its just got a spinning icon this issue has been like this the past two days ..it is broken i think its because of the included store it was ok until they introduced that ******

PoorFellow

https://community.native-instruments.com/discussion/comment/153268#Comment_153268

Always run N.A. as an Admin in case of problems , if that doesn't help then try NATIVE ACCESS 3.8.0 , if it works for you then just do not let it update.

If that doesn't help either then try this one :

Quote : Jeremy_NI : For Win:

First please delete the User Registry entries of Native Access and the NTKDaemon:

1. Click the Windows Start button at the bottom left side of your screen.
2. Type "regedit" into the search field, then press Enter to open the Windows Registry Editor.
3. In the Registry Editor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
4. HKEY_CURRENT_USER > Software > Native Instruments >
5. Delete the "Native Access" and the "NTK" entries

Next please clear the Native Access cache by deleting the following folders:

1. Click the Windows Start Button on the bottom left of your screen.
2. Type %localappdata% and press Enter.
3. This will open the following folder location: C: > Users > *Your User Name* > AppData > Local
4. go into the Native Instruments directory and delete the "Native Access" and the "NTK" folders

And if that does not help then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care

songman

https://community.native-instruments.com/discussion/comment/153288#Comment_153288

Hello PoorFellow, I'd be very interested how to stop NA from updating automatically? From the above mail I think you know how. Thanks for any info, cheers, Bob

PoorFellow

https://community.native-instruments.com/discussion/comment/154734#Comment_154734

Either follow the copy forth and back advice here or be the first to try to check out if this fix works for Mac too