Native access problems..long loading and failed updates

djwaxxy

Ive got issues I hope someone can help.

I've updated my computer and got larger harddrive but I keep getting errors saying can't download or can't install no harddrive space available but I have enough.

I've checked my install paths and it's correct I've got enough space.

Also native access is really slow it can take over 10-15 minutes just too start up ..it will load up instantly but it then hangs and a circle spins at the top left,plus I'm getting errors saying can't find products or they need repairs.

Can anyone help thanks

djwaxxy

update —now native access wont even start its just showing a spinning icon and the native gui

PoorFellow

https://community.native-instruments.com/discussion/comment/153270#Comment_153270

In the future then please supply basic information such as computer type, OS version and Native Access version :

Quote : Jeremy_NI :

For Win:

First please delete the User Registry entries of Native Access and the NTKDaemon:

1. Click the Windows Start button at the bottom left side of your screen.
2. Type "regedit" into the search field, then press Enter to open the Windows Registry Editor.
3. In the Registry Editor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
4. HKEY_CURRENT_USER > Software > Native Instruments >
5. Delete the "Native Access" and the "NTK" entries

Next please clear the Native Access cache by deleting the following folders:

1. Click the Windows Start Button on the bottom left of your screen.
2. Type %localappdata% and press Enter.
3. This will open the following folder location: C: > Users > *Your User Name* > AppData > Local
4. go into the Native Instruments directory and delete the "Native Access" and the "NTK" folders

For Mac:

First please clear the Native Access cache by deleting the following folders:

1. Navigate to the following location: Macintosh HD > Users > your username > Library > Application Support > Native Instruments
2. Delete the "Native Access" and the "NTK" folders

Next please delete the UserUser plist of Native Access and the NTKDaemon:

1. Navigate to the following location: Macintosh HD > Users > your username > Library > Preferences >
2. Delete the com.native-instruments.Native Access.plist and com.native-instruments.NTKDaemon.plist
3. restart your computer

Else try NATIVE ACCESS 3.8.0 (in case of a download problem then try log in to Google)

If it helps then do not allow it to update.

If the above doesn't help then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care