New Bug? Several products show up in Native Access as 'Cancelled'

saarang007 · 2024-05-08T06:07:35+00:00

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Hey folks,

Today when I opened up Native Access, I found these products (screenshot attached) as 'Cancelled'. Now I do not own these products so it does not matter much I guess but I worry if this is some server / security issue and if other products (which I own) will be affected soon.

Has anyone encountered this issue?

If anyone from NI is looking into this already, please make sure the products which are owned by the users are not affected. Also, most of would like such products to be removed from this screen and show only the products which we actually own.

Thank you.

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Accepted answers

Hayo_NI

@saarang007 Hey! This is a known bug, we're patching this with the next release. Thanks for flagging!

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Jeremy_NI

@saarang007 After checking your account it looks like you had a Komplete Now subscription at some point, that was either not renewed or cancelled. Komplete Now is now defunct and turned into the Komplete 360 bundles: Which Products Are Included with NI 360 Essentials / Plus / Pro?

So, no worries, you will not get cancelled products that you own, these are just the remains of a cancelled subscription.

Hayo_NI

@saarang007 Hey! This is a known bug, we're patching this with the next release. Thanks for flagging!

saarang007

Cool!
Thanks for the update.

Badspike

Yep having the same problem. I can't download the added 360 release material. When is the next update?

Jeremy_NI

@Badspike Please get in touch with our support here: https://bit.ly/NI_support_NA

Badspike

Hi I've sent support a case and haven't had a response yet. I feel like I've been misled. I signed up for the new 360 program and that's not what I have received. I'm more than annoyed at this point!

saarang007

The latest update seems to have fixed the issue but 'Relay' is still visible in the library.

Jeremy_NI

@Badspike It seems my colleagues got back to you and the issue is now solved.

Jeremy_NI

@saarang007 please get in touch with my colleagues here: https://bit.ly/NI_support_NA

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