Have K13U, bought Battery 4, still demo.. ?

park gang il

I bought and use 'KOMPLETE 13 ULTIMATE'.

I found out that a new version of 'battery 4' was released

So I upgraded it to '4.3'.

But every time I use it, it keeps saying 'DEMO'.

Even if you try 'open' in 'native access', the 'DEMO' mark does not disappear.

Even if you activate 'Activate' by operating 'battery 4' separately, the 'DEMO' mark does not disappear.

I'm using "CUBASE 10"

I even paid $99 for 'update' on the 'Native Instruments' website.

I want to solve the "DEMO" of "battery 4"

PoorFellow

https://community.native-instruments.com/discussion/29767/help-me-help-me-help-me-help-me-why-battery-4-demo

I even paid $99 for 'update' on the 'Native Instruments' website.

You were specifically told by @Jeremy_NI over here that you could get a refund it you had bought something that you did not need. (at Jeremy_NI , I have no insight in neither accounts or what ever else is needed to evaluate this so I will have to leave this to you)

As for the Demo mode then please try the trouble shooter here : My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and offending Battery 4 product XML)

park gang il

thank you!
'My Products Are Showing As DEMO in Native Access' → I've tried everything I can tell you here, but it's no good.. Can't NI staff help?

PoorFellow

https://community.native-instruments.com/discussion/comment/152038#Comment_152038

Can't NI staff help?

Yes , they can , but for N.I. support to help you have to contact them and ask them to help. But be warned that support works procedural so support will work you through all the possible steps.

Please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here