How to escalate ticket due to no response

yiting

I've made a ticket, but no one has responded to my following questions for more than a week. Have some problems with license transfer with a Komplete Kontrol Keyboard as the original buyer can't get access to the email he registered it under. I can't find the customer service number anywhere so can anyone let me know how to escalate the ticket? Thanks!

PoorFellow

https://community.native-instruments.com/discussion/29575/how-to-escalate-ticket-due-to-no-response

The only way to get someone to look into anything like that would be to ask @Jeremy_NI could you please look into if there has been any mishap here ?

Jeremy_NI

@yiting I've pinged my colleagues about your ticket, someone should get back to you soon.

PoorFellow

https://community.native-instruments.com/discussion/29575/how-to-escalate-ticket-due-to-no-response

The only way to get someone to look into anything like that would be to ask @Jeremy_NI could you please look into if there has been any mishap here ?

Jeremy_NI

@yiting I've pinged my colleagues about your ticket, someone should get back to you soon.

yiting

Thank you all the issue has been solved!