Kontakt 7 only running in demo mode even though it is installed/active in NA

sean8877

Hi,

Seeing if anyone has any ideas why Kontakt 7 would tell me I need to activate it even though I own it and have used it in the past. I updated to the latest version with Native Access and it still keeps running in demo mode. Not sure why it suddenly thinks I don't own it. Native Access shows that it is installed and active. Anyone have any ideas how to troubleshoot or resolve the issue? Thanks for any help.

Edit: So I installed the latest version of Native Access and now Kontakt 7 doesn't show in my list of products, so apparently it thinks I don't own it (even though I have used K7 for over a year and the serial number is in my NI account on their site). The new Native Access seems to be a buggy pile of poop.

PoorFellow

https://community.native-instruments.com/discussion/29463/kontakt-7-only-running-in-demo-mode-even-though-it-is-installed-active-in-na

First then exit Native Access and try the trouble-shooter here : My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing
activation tokens' and '3. You have corrupted XML files' (delete both NA XML and offending Kontakt product XML)

If the above doesn't help then try Jeremy_NI's latest 'invention' : the replacing of the XML file !

Quote Jeremy_NI :

It looks like the Native Access.xml file downloaded by NA is damaged/incomplete.

In this example it is missing the Kontakt 7 entries, please try the following:

Delete the Native Access.xml in the following location and restart your computer and open NA

Windows: C:\Program Files\Common Files\Native Instruments\Service Center

Mac: Macintosh HD > Library > Application Support > Native Instruments > Service Center

Repeat until the missing products reappear/the products in demo recognise their activation again.

If this doesn't work, please download this zip file, unzip it and and replace your xml file with this one.

NativeAccess.xml.zip

If none of the above doesn't help then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket !

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here !