Why can't I log in? Why has my password been recognised to get me here but won't be accepted when I try to trigger Access?
Sometimes Mac users mistakenly takes a Mac security pop up log-in as being Native Access . So make sure that it is not a matter of confusing the two !
Else try this trouble-shooter : Native Access Error: "Unable to log in"
Otherwise if problem persists then please contact N.I. Native Access and Installation Support
At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket !
There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :
Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.
Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here !
