Could not create new file or truncate existing file?!?

AyPlus

Hello.

So here is my situation, I haven't launched my DAW ( Reason ) in a few months and launched it today, only to come across that all my VST's need to be repaired. I go to repair them and it tells me" Could not create new file or truncate existing file."

I select to relocate but choose the same folder where all the VST's already are ( I didn't change locations ever ) and it still gives me this error message.

Am I going to have to delete all my VST's and re-install them now?! If I do, will I lose the favorites I had made in some of them?

Any help is appreciated cuz this is frustrating when I didn't do anything wrong with this.

Jeremy_NI

@AyPlus I'm sorry to hear you lost your favorites. From your error message it should have been fixed by this article: Native Access Error Message: Downloading (*Product*) failed: could not create new file or truncate existing file

If the solutions or redirections from our chat agents do not work, you can ask the issue to be escalated and forwarded to a specialist by email.

PoorFellow

https://community.native-instruments.com/discussion/29406/could-not-create-new-file-or-truncate-existing-file

When on Mac (Your profile says M3 and Mac OS)(always include specific information when making a thread) then you have to always double check the most basic N.I. thing in connection with Mac , namely that full disk access must be granted to ALL NI apps including NTKDaemon , also please check firewall and if Private Relay is on then turn that off in preferences !

Otherwise then the standard support page to check is this one : Native Access Error Message: Downloading (Product) failed: could not create new file or truncate existing file

How to Enable Full Disk Access on macOS

Notes on Network Drives and Disk Formats

Compatibility of Native Instruments Products on macOS

AyPlus

"Always include specific info"

My apologies didn't know what else would be required from M3 Mac? But ok,

I checked and gave full disk access to anything with NI just now, restarted the machine, went to update Kontakt, same error.

Private Relay was/is off.

And nothing in the list with the Firewall show anything from Native.

What I'm not able to comprehend is, How does this happen when I didn't change the file locations, didn't upgrade/update anything, literally did nothing for this to happen.

Should I remove all my VST's and start over?

PoorFellow

https://community.native-instruments.com/discussion/comment/150201#Comment_150201

My apologies didn't know what else would be required from M3 Mac? But ok,

You still didn't find it necessary to tell what is your exact OS version ! ?

Otherwise then : @Jeremy_NI , perhaps you have some advice that could help user ?

AyPlus

My apologies, didn't know it had to be that detailed if I said it was an M3 ( MacOS Version is Sonoma 14.4.1 )

I appreciate trying, It's just very frustrating how something like this could happen when a user doesn't do anything for this to happen.

PoorFellow

https://community.native-instruments.com/discussion/comment/150292#Comment_150292

Thank you ! The OS information often is crucial to trouble-shooting as is e.g. the information that you are using Apple silicon. Your frustration is quite understandable ! I hope that Jeremy_NI will have something to add of value !

Otherwise then please contact N.I. Native Access and Installation Support

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here !

AyPlus

Yea, i tried to do the chat one and it kept re-routing me to posts and what not.

I do hope the guy you mentioned sees this otherwise, it seems the best route would be to remove everything and re-install everything. I saw some youtube videos addressing this and they seem to state to re-install everything. It's really unfortunate.

PoorFellow

https://community.native-instruments.com/discussion/comment/150302#Comment_150302

Yea, i tried to do the chat one and it kept re-routing me to posts and what not.

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket !

AyPlus

Ill look into it, thank you.

It's looking more like it would just be easier to uninstall everything and re-install. I saw that I have my favorites in my notes after all so it shouldn't be too bad.

Jeremy_NI

@AyPlus If nothing in this article helped, Native Access Error Message: Downloading (*Product*) failed: could not create new file or truncate existing file you can reach out for help here: https://bit.ly/NI_support_NA

AyPlus

https://community.native-instruments.com/discussion/comment/151055#Comment_151055

I'm going to try and delete and re-install everything again because nothing is allowing me to repair, locate, etc. All the locations are the same.

How does this even happen? I would like to know so I can avoid this in the future maybe?

PoorFellow

https://community.native-instruments.com/discussion/comment/151619#Comment_151619

This person found a somewhat unusual solution to the problem.

AyPlus

Thank you for that but it's a bit late. I ended up deleting everything and reinstalling. The good part is, they are all working again, the b.s. part is, some of my VST ( like Analog Strings ) I had favorites, and now they are all gone. I have to go through the 500+ sounds again.

We paid for this thing, we really shouldn't have to go through this nonsense. I just don't get it.

Jeremy_NI

@AyPlus I'm sorry to hear you lost your favorites. From your error message it should have been fixed by this article: Native Access Error Message: Downloading (*Product*) failed: could not create new file or truncate existing file

If the solutions or redirections from our chat agents do not work, you can ask the issue to be escalated and forwarded to a specialist by email.

AyPlus

https://community.native-instruments.com/discussion/comment/151807#Comment_151807

Of course. The thing is, I never changed my file locations, that is what caused this confusion on my end. What I did notice and changed was, my application location was going to an external HD, I changed that to go to my computers HD and reinstalled everything and it's working again. I don't know what made it work this time but I suspect that sounds can be external and Application installs should be internal… still doesn't explain how it was working before with the setup but, it's working now so, there's that.