How does a person reach support these days ?

Steven Kaufman

This company has gotten as bad as it could possibly be. They're so busy with their mergers and other nonsense that this is hopeless. I cannot get this NA to even work. Ive uninstalled the NTK daeman several times, the NA . I;ve used the uninstall tool. Reinstalled both as both administrator and non administrator. I can't even get it to load my millions of programs . I'f frozen out here. There isn't even a support option I can find anymore. Is this how we are treated after spending thorsanss of dollars o their prodicys. I am besides my self. I have spetn hopurs and days on this . I just don't know what to do anymore. Can anyone recommend a link to actually submit a request for help.

Thanks

Steve Kaufman

mykejb

You should be able to access support from the link at the bottom of this page - https://support.native-instruments.com/hc/en-us/categories/360000053677-Native-Access

PoorFellow

https://community.native-instruments.com/discussion/29292/how-does-a-erson-reach-support-anymore

There has just been introduced chat support for N.I. Native Access and Installation Support assistance (at least daytime on normal work days) :

Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here !

mykejb

You should be able to access support from the link at the bottom of this page - https://support.native-instruments.com/hc/en-us/categories/360000053677-Native-Access

PoorFellow

https://community.native-instruments.com/discussion/29292/how-does-a-erson-reach-support-anymore

There has just been introduced chat support for N.I. Native Access and Installation Support assistance (at least daytime on normal work days) :

Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here !

Steven Kaufman

thank you. It’s very frustrating.

I appreciate it

Steven