Why can't I update/upgrade to Kontakt 7?

Solaris65

(Please note: I posted more or less the exact same post below to another thread a few hours ago, but as that was somebody else's old thread, which has already been answered, I figured it best to start a new thread of my own for this. My apologies to anyone who's already seen my other post. 🙄)

In the past I purchased a KOMPLETE 10 ULTIMATE Crossgrade, which included the full version of Kontakt at the time.

I later purchased a KONTAKT Update..from 5 to 6..and a while back I purchased the Kontakt 7 Bundle..thinking I was getting the full version of Kontakt 7..but I later read here that that's not the case.

The thing is..when I log into my NI account and check my purchases, all of the above are shown there..but if I go to buy Kontakt 7, it tells me I have to pay the full price because "You do not qualify for cheaper pricing"..that can't be right, can it?..or am I missing something?

I haven't contacted support about this yet..I thought I'd get some feedback from you guys here first before I do, in case I've misunderstood something.

Hope somebody won't mind explaining this to me..and my apologies once again to the original poster.

Thanks in advance 👍

PoorFellow

https://community.native-instruments.com/discussion/29207/why-cant-i-update-upgrade-to-kontakt-7

As per your request I deleted the two other posts made in another thread !

a while back I purchased the Kontakt 7 Bundle..thinking I was getting the full version of Kontakt 7..but I later read here that that's not the case.

I didn't know that N.I. sold Kontakt 7 bundles that didn't contain Kontakt 7 . Could I politely inquire if you are you sure that you have not misunderstood something ?

If you still have the bundle then please check your account for what serials that you have ! Where did you buy the 'Kontakt 7 bundle' ? If you bought it directly from N.I. then should be able to see any serials connected with your account on the MY PRODUCTS, SERIALS, AND DOWNLOADS page , listed as either Not registered or as Registered Products. Also the serial could be listed in any emails that you got from N.I. , please check emails including spam folder !

Anyway then basically either there is something wrong here or much more likely then perhaps you are put off by the shop interface. When the shop interface says : "! This update only works for users of KONTAKT 1-6. You won't be able to install and activate this version unless you own one of the required products listed above!" , then that does NOT mean that you are not qualified if you are logged in and are in fact qualified. It is just a warning to make you check your eligibility ! so if you already have Kontakt 1-6 then you are qualified and can continue with your purchase.

That said then my advice is that you need to examine the already bought Kontakt 7 bundle issue prior to buying more ! And if necessary then contact customer support to make them help you sort it out. Also unless you only want Kontakt then it's a much better deal for you to update your bundle to a newer version ! Please see the bundle compare page !

There has just been introduced chat support for purchases, accounts assistance (at least daytime on normal work days) (but due to web-page issues then the blue chat box might not appear at the moment !) :

Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here !