Maschine software hangs while previewing kits - Bug (KBDSW-6977)

Golden Brown · 2022-05-04T22:03:23+00:00

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Hi all,

Today I was back at Should I just sell off my Maschine MK3? It happens every time I take it out of the closet once in a few weeks. It's been that way ever since I bought the damned thing 3-4 years ago, but this time I figured out it wasn't the hardware or its complicated DAW integration to blame, but the software itself. Here's what is happening -

I open Maschine
I go to the Browser -> Groups tab
I select a kit to preview the sound
1. the sounds starts playing
2. the sound stops abruptly after a second or two
3. the software hangs
4. the hardware display freezes

And that's it! Mac OS cursor turns into the psychedelic color wheel. Activity Monitor says Maschine is "Not Responding". R. I. P. Maschine.

The only way to bring it back from dead is to Force Quit the Maschine software. And then, it starts all over again from Step 1. So basically, my Maschine (hardware as well) has become unusable right now.

And this happens in standalone mode as well as plugin mode within Logic Pro X, and whether I am browsing in the software or on the hardware.

Anyone encountered this? Anyone knows how to fix this?

I have Maschine v2.15.0, I'm on a 14" MacBook Pro with M1 Pro running Mac OS Monterey 12.3.1 and Logic Pro X 10.7.4.

By the way I already tried https://support.native-instruments.com/hc/en-us/articles/210277225-MASCHINE-2-Crashes-or-Freezes-at-Startup-VIDEO-. I also deleted the favorites.db3 file, restored that one from backup, but nothing works.

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Accepted answers

Doobox

Same issue.

M1 Max. library resides on thunderbolt Glyph SSD. No audio interface other than MK3.

I do switch audio out regularly between, MacBookPro speakers, Built In (Apple headphones), and Airplay (Apple home pods). Maybe that's part of the secret sauce to instantiate the bug.

I have completely removed everything NI following the NI article, and reinstalled without success.

Currently working around the issue with either or of the methods below, both work:

1) reduce audio buffer size to less than 256, prevents crashing previewing patches in any way.

2) on startup or when loading a new project - hit browser - load whichever patch is currently selected. Once any patch has been loaded I can now scroll and preview any patches.

Jeremy_NI

Hey @Nutellaface here is an installer for the previous version of the Maschine software, can you install it and see if the issue still occurs? For some users, the problem only occurs with 2.15: Maschine 2.14.7

All comments

NewAux

https://community.native-instruments.com/discussion/comment/21854#Comment_21854

I'm a new user and I don't have an extensive catalog of projects - just stuff that I've saved as I've been learning. But now that you mention it, some of those I haven't been able to open.

Necutan

Yeah, i figured out, that when you switched to 2.14 you can't open projects made on 2.15. Good that i asked for any inconveniences or things to keep in mind in my previous post :-)

So we have to wait...

paulyminogue

So I bought the Mother Board and the Young Phantom Expansion today. I had to downgrade to 2.14.7 because of the NKS Preview Bug on the M1.

Mother Maschine Kits are Loading correct.

Young Phantom Expansion is not loading any kind of the Kits. Is it because I don't have the latest Maschine update? ^^

NEKAYBAAW

So, this still hasn't been rectified?????? WTH is the Project Manager doing to fix this issue?

paulyminogue

https://community.native-instruments.com/discussion/comment/21668#Comment_21668

Hey do you have new Informations for users who have Problems with M1?

Could you figured something out?

Thank you

Jeremy_NI

@paulyminogue This specific issue will be addressed in the next Maschine / Komplete Kontrol update. We can't share any date at the moment. For now the best workaround is to downgrade. If you bought some products that do not work when downgrading, you should be able to return them and get a refund. Let me know if you need anything else.

Horace

Hello Everyone, I am experiencing the exact same issue you have described. The Maschine software freezes while browsing/previewing sounds. I then have to force quit the application because the spinning ball just hangs there until I do. My software was migrated via Time Machine. However, upon experiencing these issues, I did reinstall the software via Native Access without successfully resolving the problem. Additionally, I am using the UAD Apollo Twin as my sound card. However, I experience the same exact issue when using the built-in system audio sound card. I am running Maschine 2.15.2 on a MacBook Pro (M1 Pro Chipset) macOS Monterey 12.5.

I am about to rollback to Maschine version 2.14.7 as @Jeremy_NI suggested to others. I'll let you know if this fixes my issue. Hopefully, NI will let us know once they have resolved the issue and provide an updated version of the software.

-H

***Just a quick update to my earlier post... Rolling back my software to the previous version (2.14.7) worked for me. As others mention, I am not able to open projects created with version 2.15, but that should be resolved when NI release the next version correcting the problems with version 2.15.***

awayguy

Have just installed latest update - 2.15.2.

Original bug - previewing any sound hangs the software.

Loading first kit workaround seems to fix the bug, but under 2.15.1 I still ran into the same bug after a short time of use, so cannot use Maschine for normal production.

I have a completely clean and full install of the Maschine and Komplete libraries on a new Mac Studio.

I am aware that most of the software is not M1 compatible, although Machine is supposed to be.

Shame on Native Instruments for not doing this by now (and not fixing this recent Maschine bug) - and even more shame for not giving us resizable interfaces. I will not upgrade my Komplete Libraries until they do.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/28382#Comment_28382

As mentioned earlier in this post (check for "answers") the workaround for this issue is to install a previous version, here is the link again: Maschine 2.14.7

Yes, it's not ideal, we know. Next update of Maschine should get rid of this issue as well as bring M1 native compatibility and VST3 support for all third party plug-ins.

Most of our software is compatible with M1 in Rosetta mode.

Necutan

He said "M1 native compatibility" will come... yep, he said it. :-)

i freak out. Thank you guys.

driks

https://community.native-instruments.com/discussion/comment/17634#Comment_17634

Reducing the audio buffer size to 256 worked for me 🙏

benny benny

M1 Pro 16, Mac os monterey 12.5.1

Same problem. Resolved by switching buffer size to 256 🐒

Anomus1

MacBook Pro, 16”, M1 Max, 64gb ram. Latest Maschine Software

While using Maschine+ in controller mode, I experienced the same problems.

Switching buffer to 256 has fixed it so far.

Really appreciate whomever discovered this temporary fix. I was completely frustrated and could only use my Maschine+ in stand-alone mode.

channelo

Thank you Anomus1, I've switched to 128 buffer size and haven't had the hanging issue since then. I think 128 will work for most projects on M1, and going up to 256 will give more than enough headroom when using various processing plugins within Maschine. For more heavy duty stuff, might as well export to a DAW for further processing. This will tie us over until 2.16 comes out!

aspectsofwar

Hiya, also experiencing this issue.

Using a 32gb ram 16" Macbook Pro, M1 Max.

It was crashing when first installed, worked fine for a few days, then today started crashing anytime I was browsing sounds so I came to this thread.

I would recommend when sharing the previous installer link to say that anything made on 2.15 would not work with the previous version of maschine, I have a project I was working on for days that I can't open after installing the previous version of Maschine 2 - incredibly inconvenient but grateful there is some form of temporary solution.

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