Native Access - failed installation (with full disk access)

camtwister
camtwister Member Posts: 8 Newcomer
edited September 2024 in Native Access

Hello,

I am unable to install any effects from my library via Native Access.

Version 3.9.1 (92457bd / 1.16.0.0)

I receive the error message that NTKDaemon requires full disk access - but it does have this according to my System Prefs, as does the app.

I have undertaken full uninstallation and new installation several times over 48 hours - and receive the same error.

I am not using a VPN.

I have an Intel Mac running Monterey 12.7.4

Your expertise would be appreciated. Thank you.

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Answers

  • camtwister
    camtwister Member Posts: 8 Newcomer

    I remain unable to install the NI products that I have purchased via Music Production Suite, as described above.

    All of my Izotope and Brainworx software installs, updates and functions correctly. As does my software from other companies/developers.

    Your guidance would be much appreciated. Thank you.


    Screenshot 2024-03-28 at 09.11.23.png


  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,891 admin

    Hey @camtwister If you set your installation locations to default in Native Access' preferences, does it fix the issue? If not, please get in touch with our specialists here: https://bit.ly/NI_support_NA

  • camtwister
    camtwister Member Posts: 8 Newcomer

    Thank you for responding Jeremy.

    The installation locations are set to the default. The issue remains.

    I’ll raise a ticket with support.


    Screenshot 2024-03-28 at 12.51.18.png


  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,891 admin
    Answer ✓

    @camtwister Hopefully they can work out a solution for you.

  • Mick G
    Mick G Member Posts: 5 Newcomer

    How to raise a ticket for tech support?

  • Mick G
    Mick G Member Posts: 5 Newcomer

    It seems from reading conversations above that many customers have tried, like me, to obtain tech support at NI.

    We are repeatedly sent to this page:

    https://support.native-instruments.com/hc/en-us

    However, there is no link to tech support on that page - only a link back to the 'Community'.

    I have an issue with attempting and failing to install the Maschine 2 Factory Library.

    How can I get help with this problem?

    Screenshot 2024-09-03 at 12.57.26.png
  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,891 admin

    @Mick G When logged in to your account you should see a chatbox at the bottom right of the page. We made this gif to explain:

    how to get support.gif

    For your issue you can use this link: https://bit.ly/NI_support_NA

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