Update problems with the new 3.9.1 Native Access

Mr.Perkins

Have somewhere also update problems with the new 3.9.1 Native Access? A specially the update from "Retro Maschine MK2" and "Vintage Organs"...?

Jeremy_NI

Can you describe the "problems"? Do you get an error message? What's your operating system?

Mr.Perkins

Download always stops after a few seconds and is paused. Operating system macOS sonoma 14.4

munichlenz

Same problem, same system!

PoorFellow

https://community.native-instruments.com/discussion/comment/143400#Comment_143400

https://community.native-instruments.com/discussion/comment/155382#Comment_155382

You can try NATIVE ACCESS 3.8.0 instead if you want ? (in case of a download problem then try log in to Google)

If using V. 3.8.0 works for you then you can try to see if this PC mod works for Mac too : Turning off N.A. self-update in Windows (Mac ?)

Else then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care