How to fix "Installation failed: invalid location" / "Review your location ..." error messages

Mylifesucks
Mylifesucks Member Posts: 10 Member
in Native Access

Hi. I'm running the most current version of native access. I've had this bug for quite some time now, and I've already deleted all the files associated with kontakt 7 and uninstalled and installed old and new versions of native access, and restarted my computer a bunch. And now even after doing all that, when a product goes undetected or when I uninstall the product I get the same error message for that product ("Installation failed: invalid location"). If someone would happen have an idea on how to fix this, I'd be glad to listen.

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Best Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    @Mylifesucks Well, you should get in touch with my colleagues then, please include the seps that were already taken here, it'll speed things up! https://bit.ly/NI_support_NA

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    Answer ✓

    Hello guys, sorry for the issue.

    Have you tried these steps below:

    In order to get NA to download the full installer we have to remove the affected products first.

    PC:

    1. Apply the following steps to the affected products: Fixing Software Update Installation Issues (Windows)
    2. Restart PC and open NA
    3. Install the product(s) from the available section
    4. NA should download and run the full installer of the latest available version now

    Mac:

    1. Navigate to the following location:  Macintosh HD > Library > Preferences >
    2. delete the following file of the affected product: com.native-instruments.product name.plist
    3. restart your computer and open NA
    4. Install the product(s) from the available section
    5. NA should download and run the full installer of the latest available version now

    Please let me know.

    I hope this helps☺️

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/184973#Comment_184973

    Hello Mistertoad17, can you please try the method that victorp.sg above and let us know what you are experiencing afterwards.

    If the issue persists, please create a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    So our team can help you to solve that issue as soon as possible.

    I hope this helps☺️

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