i can not enter my Native Access account. Does not accept my password. How do i change my password?

Leon Rossouw

i can not enter my Native Access account. Does not accept my password. How do i change my password?

mykejb

If you still have access to your email you can use the "Don't remember your password?" link on the login page for your Native Instruments account on the web site.

If you don't have access to the email you'll have to create a new account and contact support. Details are here - I Have No Access to My User Account – Native Instruments (native-instruments.com)

PoorFellow

https://community.native-instruments.com/discussion/26763/i-can-not-enter-my-native-access-account-does-not-accept-my-password-how-do-i-change-my-password

Check if any of these help pages helps , if not then contact support using this link :

Native ID Password Issues : https://support.native-instruments.com/hc/en-us/articles/209559609-Native-ID-Password-Issues

I Have No Access to My User Account : https://support.native-instruments.com/hc/en-us/articles/360000152917-I-Have-No-Access-to-My-User-Account

Leon Rossouw

i reset my password with apple's "strong-password". when i want to update my Native Instruments software via the "Native Access" portal it DOES NOT give me the option to use apple's "strong-password" . . i am still stuck!!! please help me to reset my password again! next time i will NOT use apple's "strong-password" option

PoorFellow

https://community.native-instruments.com/discussion/comment/134243#Comment_134243

Only support can help with account issues , so please contact support using this link as already advised in the I Have No Access to My User Account : https://support.native-instruments.com/hc/en-us/articles/360000152917-I-Have-No-Access-to-My-User-Account

Quote :

If you have no access to or forgot your email address you used for creating your account, please create a new account and contact our support team. Please provide your personal information, the old email address (if available) and the new email address that you want to use in the future.

Leon Rossouw

thank you for your reply, it seem that i was able to change my password but when i want to update my Traktor S4 Pro MK3's software, Native Access does not accept my password and denies me to proceed. this is very frustrating, my software is so outdated. please assist, thank you

PoorFellow

https://community.native-instruments.com/discussion/comment/134286#Comment_134286

You have not previously stated computer model or specific OS , but since you list IOS as OS on your profile I will go with Mac (Please notice that as far as I know then IOS is an OS used for mobile units not laptops so your OS probably is Mac OS something !)

Please make sure that you are logged into the correct account in Native Access by checking the "MY PRODUCTS, SERIALS, AND DOWNLOADS" page and unless your OS is an old 'legacy' Mac OS then that you are also using latest version of Native Access !

Also make sure that you have enabled Full Disk Access on your macOS for all used NI apps (including NTKDaemon)

If your OS is a Legacy OS then please use the installers here ! (Page includes both Legacy installers for Native Access and Traktor Pro !)

Also since you profile says that you are on Mac then please check the page "Compatibility of Native Instruments Products on macOS"

Else if issues persists after both an un-installation of Native Access following a re-install of the correct version of Native Access for your Particular OS and a computer reboot and you have made sure that all NI apps have full disk access then you will have to contact support using this link

Pages of interest ! :

Native ID Password Issues : https://support.native-instruments.com/hc/en-us/articles/209559609-Native-ID-Password-Issues

I Have No Access to My User Account : https://support.native-instruments.com/hc/en-us/articles/360000152917-I-Have-No-Access-to-My-User-Account

MY PRODUCTS, SERIALS, AND DOWNLOADS : https://www.native-instruments.com/en/my-account/my-products-serials-downloads/

Compatibility of Native Instruments Products on macOS :  https://support.native-instruments.com/hc/en-us/articles/360014900358-Compatibility-of-Native-Instruments-Products-on-macOS

Traktor Pro Legacy Installers for Older Operating Systems :

https://support.native-instruments.com/hc/en-us/articles/210294645-Traktor-Pro-Legacy-Installers-for-Older-Operating-Systems

How to Enable Full Disk Access on macOS :  https://support.native-instruments.com/hc/en-us/articles/4415601248657-How-to-Enable-Full-Disk-Access-on-macOS

Notes on Network Drives and Disk Formats

https://support.native-instruments.com/hc/en-us/articles/360014663958-Notes-on-Network-Drives-and-Disk-Formats

BIF

Don't forget folks; with NI you could have two passwords. One for the forum, and one for the main site. They could be the same values, or they might not be. I set mine up to be different and I'm forever typing the wrong password here.