How do I communicate with customer service please

jayn_night

I would like to exchange my virtually unused Machine Jam, brand new in it's box, for a different model of Machine, maybe machine 3. I bought it in a promotion at the electronic music school I was attending. There were delays in the communications there when I attempted to exchange it.

lord-carlos

Would that not be a case to exchange it where you bought it? Can't you give it back?

Anyhow, you can open a support ticket here:

https://support.native-instruments.com/hc/en-us/categories/360000053657-Purchase-Account

Sunborn

https://community.native-instruments.com/discussion/26425/how-do-i-communicate-with-customer-service-please

Hello,

@Jeremy_NI will guide you on this, if it is possible.

PK The DJ

I don't think Native Instruments would do that, but certainly there would be users on this forum who'd gladly buy it from you. You could then put the money towards a Maschine mk3.

Which country are you in?

Alexios

https://community.native-instruments.com/discussion/26425/how-do-i-communicate-with-customer-service-please

It seems to me that support will not handle the exchange. You need to sell and then buy.

Native Instruments (native-instruments.com)

Jeremy_NI

@jayn_night I'm a little confused here. I don't think customer support can help you on this. Did you buy it from NI directly? The Maschine Jam was registered to your account in 2017. You can easily understand that we would not exchange it for another product. Also, I didn't find any request in our system regarding this.