I ordered both of these items 6 days ago and haven't received any shipping confirmation or download link to download playbox. what is happening . My credit card was already charged the full amount and you can't get ahold of anyone to speak with.
Have you used the wizard to create a ticket with Webshop Support. That is currently the only way to resolve your issue.
Webshop & Orders – Native Instruments (native-instruments.com)
