Serial number activation for Komplete Audio 2 gives error

kasfeller · 2024-01-18T17:28:23+00:00

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I bought the Komplete Audio 2 (+ Komplete 14 Select), but I am (or Native Access is rather) having issues with adding the serial number. Ive tried it on both my pc and laptop, and on old and new version of NA. Does not help.

Could I please get support for resolving this?

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Accepted answers

Jeremy_NI

@lord-carlos said, there's a current issue with some serials, we are investigating the issue, if you experience this issue please contact our support with a proof of purchase: https://bit.ly/NI_support_NA

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Milos

Did you type the serial manually or copy pasted the number to Native Access?

Happened to me once and I just went to copy the serial instead.

Let me know if it helped.

kasfeller

I have only tried by typing manually. Also, I would not know where I could copy it from on my pc. Where is the serial number stated on the computer then?

lord-carlos

What error exactly do you get?

"An Error Occurred While Processing Your Serial"?

In that case you have to contact support. It seems that is currently occurring for some customers.

Milos

I think you can find the serial number inside your account or on your hardware... I think...

Just my guess...

They should put the serial there.

kasfeller

Thank you both for the help.

When attempting to add the serial it indeed states "An Error Occurred While Processing Your Serial".

I tried to find an email adress or contact detail earlier to contact NI, but couldn't find it.

Could you please recommend the best way to tackle this?

Jeremy_NI

kasfeller

@Jeremy_NI I appreciate the help, but I've visited that page multiple times and it does not cover the issue in question. The error in that list that comes closest is "Invalid error", but that is not the case.

It is good that NI is investigating it, but do you have any solutions for me now, since I cannot use my products now?

Jeremy_NI

@kasfeller Please uyse the typeform to contact my colleagues. Simply reply no to all questions until you are able to submit a request. This is the only way to get your issue fixed.

FKEM.UP.CEZ

@kasfeller same problem here, bought mk3 brand new yesterday and i tryed at least 5000 times and still same error

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