What is wrong?

rafaelsciaba

I am trying to purchase some guitar plugins, but when I want to pay, this message pops up on a blank site.

An error has happened during application run. See exception log for details.

How can I solve this?

Matt_NI

https://community.native-instruments.com/discussion/21142/what-is-wrong

I have seen reports of this error from our support team. The best here would be to contact them if its still an issue: https://support.native-instruments.com/hc/en-us/categories/360000053657-Purchase-Account

Uwe303

Hello,

as far as i know, there are some issues in the shop with some users, i can mark @Jeremy_NI he can maybe have a look and help you. Meanwhile you can try to delete the cookies in your browser or use another browser.

Matt_NI

https://community.native-instruments.com/discussion/21142/what-is-wrong

I have seen reports of this error from our support team. The best here would be to contact them if its still an issue: https://support.native-instruments.com/hc/en-us/categories/360000053657-Purchase-Account