Refund of a canceled order
Hey all. A few days ago I filed a ticket to get a reason as for why my order of a Komplete update and an expansion using the New Year voucher has been canceled, and so after a few days of no reply I figured I would attempt to purchase the same order again. The issue I have is that the previous order is still billed in my bank statement despite being canceled and not receiving the product in the first place and so I would like to know if I am able to recieve a refund at all and how long that process would take as I would still want to purchase the same order using the voucher which expires just before the end of the year.
I do understand that during this time of season is at the busiest so the responses may be slow but having a failed purchase still being billed in my account is a worrying concern of mine.
Categories
- All Categories
- 19 Welcome
- 1.2K Hangout
- 58 NI News
- 636 Tech Talks
- 3.3K Native Access
- 14K Komplete
- 1.6K Komplete General
- 3.6K Komplete Kontrol
- 4.8K Kontakt
- 1.5K Reaktor
- 337 Battery 4
- 741 Guitar Rig & FX
- 382 Massive X & Synths
- 1K Other Software & Hardware
- 4.8K Maschine
- 6.2K Traktor
- 6.2K Traktor Software & Hardware
- Check out everything you can do
- Create an account
- See member benefits
- Answer questions
- Ask the community
- See product news
- Connect with creators