Order created but item not available on Native Access

YoGuRT
YoGuRT Member Posts: 7 Noise
edited March 30 in Native Access

I bought symphobia 1 and 2 half an hour ago. The money has been paid. My order status still "Status Order created". Why? Where is my synths???????

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Comments

  • Blindeddie
    Blindeddie U.S.A.Member Posts: 825 Saw

    According to the order support wizard, it can take up to two hours for the downloads to be available in Native Access…you should also get an email…just relaying the info provided!

  • YoGuRT
    YoGuRT Member Posts: 7 Noise

    what mean "just relaying the info provided!"?

  • Blindeddie
    Blindeddie U.S.A.Member Posts: 825 Saw

    I am not employed by NI, just letting you know what it said on the support page Account and Order wizard...

  • YoGuRT
    YoGuRT Member Posts: 7 Noise

    Thank you for this

  • YoGuRT
    YoGuRT Member Posts: 7 Noise

    1 hour has already passed since the purchase.

  • Fox
    Fox Member Posts: 12 Sine

    Did you try the refresh button in Native Access?

  • YoGuRT
    YoGuRT Member Posts: 7 Noise

    many many times

  • YoGuRT
    YoGuRT Member Posts: 7 Noise

    in a store i still have status Status Order created

  • Reefius
    Reefius BelgiumMember Posts: 39 Tri

    What payment method did you use? I bought them using Paypal and received them immediately.

  • YoGuRT
    YoGuRT Member Posts: 7 Noise

    i used paypal.

    I received my order this morning with no explanation. Well, this is an experience for the future - do not buy NI products from Friday evening until Monday morning. At least NKS products

  • Kaiwan_NI
    Kaiwan_NI BerlinAdministrator Posts: 641 admin

    Hey @YoGuRT unfortunately there are payment issues with your order which need our team's attention, thus the delay. Glad that our support team has sorted this out for you now!

    For users having a similar issue in the future, folks on the community here don't have access to your order so pls get in touch with customer care if you have problems with your order.

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