Using a voucher

LatinoMike

I recently bought Komplete Standard and just received a voucher in an email. One of the products that interest me is Session Percussionist. However, when I tried to use the voucher I got a message saying it was already discounted and I couldn't use the voucher. Is that correct?

LatinoMike

OK, the problem is solved. The voucher I have had a couple of OO, which I read as 00. So typing in letters rather than numbers solved it. In 2023 we shouldn't be confusing ourselves with whether it is an O or an 0.

reffahcs

https://community.native-instruments.com/discussion/18798/using-a-voucher

It should say at the bottom of the email in the fine print, but yes usually the % off vouchers are only good for non-sale items

LatinoMike

I did read the fine print on the email (see below) but cannot understand why this excludes Session Percussionist, which I didn't think was on sale at the moment. Perhaps somebody can explain this to me?

1. This e-voucher is valid on all Native Instruments software downloads available at the ni online shop. It is not valid on updates, upgrades, crossgrades, edu licenses, NKS, hardware, or products that are part of a special offer.

2. The e-voucher is personalized and only for use by the appointed addressee/user. It is not transferable and may not be re-sold.

3. The e-voucher expires if not redeemed within six months after receipt.

4. If the total amount of the e-voucher is not redeemed, the holder is not entitled to payment of the remaining balance.

5. Only one e-voucher can be used per product.

6. The e-voucher may not be redeemed for cash

reffahcs

https://community.native-instruments.com/discussion/comment/108632#Comment_108632

I hadn't checked to see if it was on sale. I just looked and It's $99 in the US for me, I was able to use a $25 off coupon for it. Is it the same price for you? Perhaps you have a discounted offer from another purchase?

LatinoMike

Ah, that is interesting. In the UK, where I am, we have different pricing. Session Percussionist is listed at £89, and the voucher I have is similar to yours. I am dealing directly with NI, so it is odd that I cannot use the voucher as you can?

reffahcs

https://community.native-instruments.com/discussion/comment/108636#Comment_108636

By chance was there something else in your cart during checkout in addition to Session Percussionist?

LatinoMike

OK, the problem is solved. The voucher I have had a couple of OO, which I read as 00. So typing in letters rather than numbers solved it. In 2023 we shouldn't be confusing ourselves with whether it is an O or an 0.