Cannot register my new Maschine MK 3

GrassyK

Hello

I just got a new Maschine MK 3 and every time I try to register the serial number I’m getting a “processing error”. I’ve double checked the number and it’s right, I’ve also tried a random number and received invalid so I know it’s my number. Please help I want to jam!

LostInFoundation

I’m afraid that “processing error” means something by their side (servers problems or something like this).

If this is the case, probably there’s nothing you can do until their issues get fixed

Jeremy_NI

@GrassyK Looks like my colleagues got back to you on Monday 2nd and all is good now.

LostInFoundation

I’m afraid that “processing error” means something by their side (servers problems or something like this).

If this is the case, probably there’s nothing you can do until their issues get fixed

Jeremy_NI

@GrassyK I see you contacted our support, which was the right thing to do. They should get back to you soon.

GrassyK

https://community.native-instruments.com/discussion/comment/97504#Comment_97504

Just hoping it gets resolved sooner than later. Feeling a little disappointed saving up for a new Maschine and not being able to use it out of the box. Thanks for the reply

Jeremy_NI

@GrassyK Looks like my colleagues got back to you on Monday 2nd and all is good now.