Native Access can't download installers due to hard drive space

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  • Joelyoung77
    Joelyoung77 Member Posts: 4 Newcomer
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    @Kaiwan_NI @dsr -- was there a work around provided? I am having the same issue. Ample amount of space on an ext.hrddrive - setting the download location, but it is saying I don't have enough - I've got 2TB of free storage.

  • Rich_NI
    Rich_NI Customer Care Posts: 173 mod
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    Hi @Joelyoung77

    Which version of Native Access are you running?

    Which OS version are you running?

  • Joelyoung77
    Joelyoung77 Member Posts: 4 Newcomer
    edited June 2023
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    @Rich_NI

    APPLE MACOS: Monterey Version 12.6.6

    NATIVE'Access (Version 3.4.0 (08493f9 / 1.12.0.0) - Its the dark version - I upgraded from the one i've been using for the past 4-5 years.

  • Rich_NI
    Rich_NI Customer Care Posts: 173 mod
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    Hi @Joelyoung77

    Thanks for the info.

    Please provide us with a screenshot of your installation prefs in Native Access, as well as a screenshot of the error you experience.

    Thanks in advance.

  • Joelyoung77
    Joelyoung77 Member Posts: 4 Newcomer
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    First Screenshot: Mac Hard drive (default)


    Second Screenshot: Solid State External Hard drive:


  • Joelyoung77
    Joelyoung77 Member Posts: 4 Newcomer
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    @Rich_NI ...i think i forgot to tag you in my response above.

  • Rich_NI
    Rich_NI Customer Care Posts: 173 mod
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    Hi @Joelyoung77

    Are you attempting to install your libraries to your external drive?

    If so, you need to set both the Content and Download location to your external drive, not just the download location as shown in your screenshot above.

    Native Access should then carry out the installations without requiring much internal disk space.

  • PoorFellow
    PoorFellow Moderator Posts: 2,791 mod
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    And as Jeremy_NI also wrote else where :

    Yes, you're right, it's a little confusing but you got it right. The installation process requires temporary free space on the system drive regardless of where the file is downloaded to.

  • mr G
    mr G Member Posts: 1 Newcomer
    edited July 2023
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    --------------------

  • Twst704
    Twst704 Member Posts: 1 Newcomer
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    over a year later, this helped me a lot. I was running into the same issue, but it turned out that it was Native Access that was causing the problem. I updated it and my install (which was failing with 319GB available) is working now.

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