Native Access: Most Current Issues

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Jeremy_NI
Jeremy_NI Customer Care Posts: 10,371 mod
edited February 9 in Native Access

Since the latest update of Native Access fixed a lot of long standing issues, we summed up the most common issues at the moment with links on how to fix them. You will also find installers for the latest version of Native Access and NTKDaemon. we'll try and keep this one up to date.

#1 Installation Failed on Mac:

putting this one as the fix can also fix a lot of other issues, our KB article has been updated: Native Access Error Message: "Installation Failed" (Mac)

#2 Products missing in Native Access

Products missing in Native Access

#3 Kontakt 7 missing / stuck in Player mode

Only Kontakt 7 Player / Reaktor 6 Player shows up in Native Access

#4 Update Installation Failed on Win:

In a lot of cases this can be resolved by removing the registry entries of the affected product according to the following steps and restarting Native Access afterwards:

Fixing Software Update Installation Issues (Windows)

#5 Dependency installation process is taking longer than normal:

Make sure to install the latest version of Native Access as it fixed the issue for many users

Issues: Native Access 2: Dependency installation process is taking longer than normal

#6 Please Grant permission to NTK Daemon:

Native Access Error: "Please grant permission to NTK Daemon to install dependencies"

#7 Products get stuck on installation when several products are in queue:

Issues: Products get stuck on installation when several products are in queue

#8 Native Access Is Stuck on Installing Previews:

Issues: Native Access Is Stuck on Installing Previews

Useful Links:

Here you can download and install the latest version of Native Access:

Native Access 2

Here are the installers for the latest versions of the NTKDaemon:

NTKDaemon 1.13 for PC and NTKDaemon 1.13 for Mac

And, of course if none of the steps provided here or elsewhere in the community, feel free to contact our installation / Native Access specialists here: http://bit.ly/NIsupport_install

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