Traktor 3.9 Randomly Freezing and losing audio output

tac0cat
tac0cat Member Posts: 21 Member
in Traktor Software & Hardware

When Traktor freezes and you have to force close, does it still keep a traktor log to help figure out why it happened?

I submitted a ticket but wanted to try here too. I've been with traktor for 6 years and never had a freezing problem like this before. I've been on 3.9 since the official release and haven't had any issues until last month. Now, every event at some random time I will lose all audio, waveforms are frozen, s4 mk3 controller doesn't respond and the program is stuck. The only way to close out is a force close and restart traktor. It officially happens at every single gig at least once and I never know when it will happen. Any suggestions?

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Answers

  • OliverGross
    OliverGross Member Posts: 7 Member
    edited September 4

    Hi,

    are you using a MacBook?

    I had the same with my new MacBook with M2.

    Then I saw that I had forgotten to disable the Sleep Mode of the HD.

    Also disable all the WiFi, Bluetooth etc. and all the energy saving settings.

    I use 512 / 48 as Samplerate and I never experienced it since these changes.

    Hope this helps you.

  • tac0cat
    tac0cat Member Posts: 21 Member
    https://community.native-instruments.com/discussion/comment/92045#Comment_92045

    Thank you I will try this out!!

  • tac0cat
    tac0cat Member Posts: 21 Member

    No dice, I tried all of those settings and last night it froze out of nowhere and lost all audio. I wasn’t touching the controller or computer and it just froze. I have to force close so I can restart Traktor.

  • ChrisMadem
    ChrisMadem Member Posts: 17 Newcomer

    @tac0cat at first i have the same problem with macbook m2 chip and 3.8...blurry waveform almost every time and no sound..

    I play from may till now with 3.9 every day and this phenomenon happened to me 3 times all the summer till now...i think that this happen when i import tracks from my finder in the traktor without analyze and check consistency.. every time that i create new playlists with new songs with analyze and check consistency all works fine.. i am not sure but .... NI never asked to any message and about this.. many users have the same issue

  • tac0cat
    tac0cat Member Posts: 21 Member

    Interesting I do the consistency check at start up but I know i have several tracks imported but not analyzed. I’ll try that out! I’ve never had a problem with Traktor support team in the past but I still haven’t heard back yet so I appreciate your input.

  • tac0cat
    tac0cat Member Posts: 21 Member

    I have now analyzed all of my songs in my library. I found some other posts in this group about people having the same issues, but no workaround since there isn't an easy way to recreate the problem. It's just happening now every single gig at a random time that the "trust and pray it doesn't happen" method isn't working anymore for me.

  • ChrisMadem
    ChrisMadem Member Posts: 17 Newcomer

    @tac0cat you did check consistency and after some minutes of playing blurry wafeform appears again?

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