How long does it usually take to register a used maschine?
Hello! I bought a Maschine Mikro Mk3 at a second-hand store. I have sent the hardware serial number and a photo of the card. It's enough? How long do they usually take to respond?
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normally the seller need to request a transfer in his account. he will get a special transfer-key from NI which he sends to the new owner who then can then register his product easily and get it activated in seconds.
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Good news, everything is working!
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Answers
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normally the seller need to request a transfer in his account. he will get a special transfer-key from NI which he sends to the new owner who then can then register his product easily and get it activated in seconds.
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The problem is I cannot contact the seller because it was bought in a second hand store
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Oh ok. Hope NI will reach out to you soon and find a solution in this case 🍀
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Well, you may try to insert serial number to Native Access. It will be either accepted, or refused saying it is already registered to different account (or something like that). It takes few seconds.
Mostly the latter happens. :-( In that case you need to open support ticket and maybe NI will help you. They may contact previous owner who has registered HW. If user cooperates it is no problem, if not I do not know...
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ThI have sent several tickets but no one seems to answer. I think I'll return this to the store, there are other options in other brands that don't require as much waste of time.
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It takes few hours to few days to get answer to Ticket.
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ummm days...! this is very clarifying Thanks!
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Weekends do not count in, so do not expect reply in comming two days.
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I have a Komplete A61 series that is not even two months old, I just got into the brand, I bought the Komplete Select and subscribed to the monthly package, but I bought a used machine and I have to wait days to use it because the service is like that? , come on man, I feel very disappointed...
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Well, it is not NI fault, you have bought used HW without HW Transfer Code....
But, you do not need to register it to use it. Just plug it and use. The only thing is, you will not get bundled SW. You probably have all that SW, but Maschine 2.
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No, Only flashes when plug it like ok, but then its like is OFF, no lights, no midi...
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You must have the driver installed....
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Good news, everything is working!
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