Hello everyone, I'm new to KOMPLETE as this is my first ever purchase.
5 days ago I bought the new COLLECTOR'S EDITION from NI website and I received the emails with the procedure to download all the plugins etc.
First of all I created an account on NI site, then I downloaded NATIVE ACCESS app on my iMac and I logged in with the account I created.
After doing this on NATIVE ACCESS APP a list of 249 plugins appeard in the library, but before installing them all I switched the location of download from my iMac storage to an external SSD of 2TB cause my iMac has not that much capacity.
So I went in the settings preferences of NATIVE ACCESS and switched all the download folders with my SSD, then I started the download of all the 249 plugins.
After 1 day and a half of downloading (my internet connection is not very fast) i found an error message on the screen saying that an error occurred during the download, so the NATIVE ACCESS app did something itself to solve it and download the plugins, I unfortunately don't remember exactly what that message was saying.
Well after all this I finally opened Logic Pro in order to start using my new plugins, but I sadly found out that instead of installing all the plugins NA app only downloaded about 15%, specifically:
KOMPLETE 14 COLLECTOR'S EDITION includes the following:
- 27 ORCHESTRAL AND CINEMATIC (of which 4 are missing)
- 19 SYNTHESIZERS (they are all missing)
- 15 DRUMS AND PERCUSSIONS (3 are missing)
- 47 SAMPLED INSTRUMENTS (this is the only package that completely downloaded)
- 32 EFFECTS (all missing)
- 103 EXPANSIONS (all missing)
And also if I try to use the plugins that appeared in Logic Pro they asked me to be activated with a license, but I don't have any license code, and if I open NATIVE ACCESS app a part of the installed plugins shows a "demo" sign beside them, while other plugins show a "! Repair" sign.
In the EXPANSIONS package should be also included iZotope Ozone 10, for which I received a dedicated email to download it, but after installing iZotope Product Installer the only plugin it founds on my account is Nectar 3 Plus, no Ozone.
I'm pretty desperate right now cause I contacted the NI support several times but they keep telling the to follow the support guide on they're website, and that's not helping me at all.
I ask your help on my knees cause I spent A LOT of money for this purchase and now.
I thought about removing all the library and plugins in order to download it again, but I read on the web that it is just so difficult to do.
Please if you know how I can solve this help me, thank you so much.
In this picture you can see the "! Repair" error sign
In this picture you can see the "demo" sign
In this picture you can see the folder I switched for the download. "KOMPLETE 14" is the name of the external SSD I dedicated to KOMPLETE 14 download