KOMPLETE 14 COLLECTOR'S EDITION PLUG-INS ARE MISSING AFTER INSTALLATION WITH NATIVE ACCESS

Thank you so much for the reply.

What I did was to initialize my external SSD to APFS (correct format), then I went to NA app preferences and set up two different folders both for contents and downloads.

After this I noticed that KOMPLETE CONTROL, GUITARS RIG 6 and other application successfully downloaded and installed on my Mac, but if I open them they cannot find any plugins.

And actually all those missing plugins I wrote in my first message are still missing from NA app, even if I try to refresh the library it cannot seem to find them.

What I gotta do now? Do I have to uninstall everything I downloaded as you suggest?

Is there a way to make NA app correctly find, rescan and download all my missing plugins?

I'm talking about all 103 Expansions, the effects and so on.

And last I want to ask you why in NA app all the installed plugins are still targeted as "DEMO" and if I try to RELOCATE them it gives me an error message.

Thank you so much for you're kind help and patience.

Update to my last question:

I proceeded with the uninstallation of all the plugins and applications from my Mac.

Now I just downloaded Native Access again and this is what it shows me.

You can see that many plugins are already missing from the list, like KONTACT 6, KONTACT 7, MASSIVE X and others.

I tried to follow the steps in this video and the guy suggest to first download these 6 essential plug-ins, before installing everything else.

But these 6 plug-ins are missing from my list, and If I go on my account setting on NI website the only products that are linked with my registration are the ones you can see in the picture below

Also, why are these products listed as "KOMPLETE START" if I bought the "KOMPLETE 14 COLLECTOR'S EDITION"???

Isn't "KOMPLETE START" the base entry level version? Why I don't see "KOMPLETE COLLECTOR'S"?

I just opened a ticket with NI support, I really hope they will help me.

And the only serial numbers I received are the ones I attach below.

But the format of the KOMPLETE serial number I received is XXXX - XXXXXXXXXXX, instead in Native Access is required a format like XXXXX - XXXXX - XXXXX - XXXXX, so if I try to add it the app says that is an invalid code.

Instead in the iZotope email I only received serial numbers for Nectar and Melodyne, while in the bundle I bought there should also be Ozone 10 Standard included.

So many issues and problems, I'm starting depressing honestly, I don't know if I'll ever get out of this..

Sorry for the confusion, I am from Italy so English is not my primary language, I'm doing my best to try to explain my problem in the best way possible.

When I wrote that 249 plugins showed up on Native Access they actually were, in the library, when I first opened up Native Access in the tab "All" there where 249 plugins.

But before installing anything I changed the locations (probably in the wrong way and also my SSD was not even initialized in APFS) cause on my iMac I didn't had 1TB of free storage, so I switched the folders with the SSD and then I pressed "install all".

During the nighttime the download continued, and in the morning I found an error message on Native Access telling me that an issue occurred during the download, but I didn't pay much attention on reading the details (my bad!), I just pressed "Close" and looked for the plugins.

But after that all the plugins appeared as I showed in the first pictures, a lot were showing the "! Repair" sign and another lot the "Demo" sign.

What I discovered today reading yet another article, was that even if you change the destination folder in the preferences setting of Native Access to an external SSD, if you press "install all" the program will still require about 200GB of free storage on the iMac, but I just got about 50GB of free storage on my iMac, so this could have been the reason for the "error" message I got in the morning.

Last but not least, I'm pretty sure that even when 249 plugins were showing in the library, most probably there where already some missing plugins like "OZONE 10 STANDARD", "KONTACKT 7", "MASSIVE X" and others.

So already at the first start there were some issues.

This afternoon I spent a lot of time deleting literally everything concerning Native Instruments from my Mac, all the folders and files from all the paths, of course I followed the guide on NI website that you sent me.

But now that I downloaded NA again the situation is even worse, as I only see about 15 plugins in the library, and they basically are the FREE bundle that you can download from NI website.

So even if I logged in correctly with my account it appears like NI is not recognizing my purchase, cause also on "My Account" page on their website the only plugins that I can see are the ones I attached in the previous pictures.

I hope that this explains the situation better!!

I am really SO SO grateful for your help and the time you are spending for me, I appreciate it so much!!