Purchased Komplete 14 Ultimate not showing in my list of products.

cmoore976
cmoore976 Member Posts: 2 Newcomer
edited October 2024 in Native Access

I bought Komplete 14 Ultimate from Guitar Center. My products installed ok on my system when I entered the serial number. However, when I look on the Native Instruments website under products and serial numbers, Komplete 14 Ultimate is not showing in my list of products.

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Best Answer

  • cmoore976
    cmoore976 Member Posts: 2 Newcomer
    Answer ✓

    I actually accidentally registered it to an old account. I put in a license transfer request to register under my current email address.

Answers

  • Uwe303
    Uwe303 Moderator Posts: 4,587 mod

    Hello,

    are you sure that you use the same login data in native access and online on the native website? You can also try to log out and log in again.

  • cmoore976
    cmoore976 Member Posts: 2 Newcomer
    Answer ✓

    I actually accidentally registered it to an old account. I put in a license transfer request to register under my current email address.

  • PoorFellow
    PoorFellow Moderator Posts: 6,675 mod

    If you are sure that you are logged into the same and correct account in both Native Access and in internet browser and it doesn't help to do a log-out and log-in again cycle in internet browser then you should contact support to let them sort you out.

    https://support.native-instruments.com/hc/en-us/sections/360000092577

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