Purchased Komplete 14 Ultimate not showing in my list of products.

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cmoore976
cmoore976 Member Posts: 2 Newcomer
edited August 2023 in Native Access

I bought Komplete 14 Ultimate from Guitar Center. My products installed ok on my system when I entered the serial number. However, when I look on the Native Instruments website under products and serial numbers, Komplete 14 Ultimate is not showing in my list of products.

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  • cmoore976
    cmoore976 Member Posts: 2 Newcomer
    Answer ✓
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    I actually accidentally registered it to an old account. I put in a license transfer request to register under my current email address.

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  • Uwe303
    Uwe303 Moderator Posts: 3,111 mod
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    Hello,

    are you sure that you use the same login data in native access and online on the native website? You can also try to log out and log in again.

  • cmoore976
    cmoore976 Member Posts: 2 Newcomer
    Answer ✓
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    I actually accidentally registered it to an old account. I put in a license transfer request to register under my current email address.

  • PoorFellow
    PoorFellow Moderator Posts: 3,042 mod
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    If you are sure that you are logged into the same and correct account in both Native Access and in internet browser and it doesn't help to do a log-out and log-in again cycle in internet browser then you should contact support to let them sort you out.

    https://support.native-instruments.com/hc/en-us/sections/360000092577

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