Cannot log in

Grétar Einarsson

I'm new to NI and have downloaded the Native Access to my computer. I'm unable to log in. Do I need a new account ID or a different one for the Native Access then I have to my account? I'm confused.

Sunborn

https://community.native-instruments.com/discussion/14800/cannot-log-in

Nope. You use exactly the same login details as in your website account

Sunborn

https://community.native-instruments.com/discussion/14800/cannot-log-in

Nope. You use exactly the same login details as in your website account

Grétar Einarsson

That's what I thought. No matter what I do I cannot log in

Sunborn

https://community.native-instruments.com/discussion/comment/82312#Comment_82312

Are you using a Proxy or VPN?

It is recommended to first open Native Access and login and only then open your VPN.

Sunborn

Also, in case you see this message:

"Unfortunately there's a known bug that affect some Windows users. For anyone who got the same error message, please downgrade to Native Access 1: How to Downgrade Native Access 2 to Native Access 1"

Comment by admin in an older post from November 2022, however i do not know if still applies.

Grétar Einarsson

It says "please grant permission to Native Access to install dependencies" I have NA3.4.0

I'm sorry if this sound s bit stupid but this is a new thing to me.

Sunborn

https://community.native-instruments.com/discussion/comment/82320#Comment_82320

In order to grand those permissions, run Native Access as an Administrator.

Grétar Einarsson

I'm really getting more and more confused. I'm Mac so I have not idea how to do that on my Mac.

Sunborn

https://community.native-instruments.com/discussion/comment/82335#Comment_82335

You are on Mac? This was the very first thing that you should mention. :-)

I have very limited knowledge on Mac, but according some other posts here, the solution is to install Native Access 2 via Terminal.