The payment was declined, the money was debited, the order appeared and disappeared

Feintty · 2023-06-28T11:16:52+00:00

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Hello, i have issue with Komplete 14 standart purchase. When paying, I made a mistake in the postal code, after which this field was highlighted, but the money was debited. After that, an order appeared in the created status, but after a while it disappeared. Has anyone had such problems?

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Kaiwan_NI

Update on behalf of the OP: The order was cancelled and a refund has been successfully issued.

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Rich_NI

Hi @Feintty

This is not a Native Access issue, but an issue with your order via the website. I can see that you have submitted a ticket with us. A support agent will come back to you as soon as possible. Thanks in advance for your patience.

Feintty

@Rich_NI Thanks for the answer! I was hoping the solution was easier than I thought. I'll wait for a support response

Kaiwan_NI

Update on behalf of the OP: The order was cancelled and a refund has been successfully issued.

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