The payment was declined, the money was debited, the order appeared and disappeared

Feintty
Feintty Member Posts: 2 Newcomer
edited June 2023 in Native Access

Hello, i have issue with Komplete 14 standart purchase. When paying, I made a mistake in the postal code, after which this field was highlighted, but the money was debited. After that, an order appeared in the created status, but after a while it disappeared. Has anyone had such problems?

Best Answer

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,525 admin
    Answer ✓

    Update on behalf of the OP: The order was cancelled and a refund has been successfully issued.

Answers

  • Rich_NI
    Rich_NI Customer Care Posts: 173 mod

    Hi @Feintty

    This is not a Native Access issue, but an issue with your order via the website. I can see that you have submitted a ticket with us. A support agent will come back to you as soon as possible. Thanks in advance for your patience.

  • Feintty
    Feintty Member Posts: 2 Newcomer

    @Rich_NI Thanks for the answer! I was hoping the solution was easier than I thought. I'll wait for a support response

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,525 admin
    Answer ✓

    Update on behalf of the OP: The order was cancelled and a refund has been successfully issued.

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