Where does NA look for installed product thumbnails?

I just installed and registered Impact Soundworks' "Pedal Steel." It - along with its appropriate thumbnail is showing up correctly in Kontakt7. However, in NA 3.4, I'm seeing a generic thumbnail (screenshot below). How do I get NA to recognize the same thumbnail that Kontakt is pulling up? (I see the correct thumbnail .png in the library folder but NA doesn't seem to finding it.)

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Rich_NI

Hi @Towjam

It all depends on which resources a 3rd party manufacturer sends us when creating the library and submitting it.

Some do not submit the image for Native Access, but only for Komplete Kontrol / Kontakt / Maschine 2.

I just checked this library on my system, and it also appears without a thumbnail, so I assume that in this case, it was not submitted by the developer.

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LostInFoundation

I also have a couple of third party plugins without thumbnails in NA. I think it’s “normal”

Rich_NI

Hi @Towjam

It all depends on which resources a 3rd party manufacturer sends us when creating the library and submitting it.

Some do not submit the image for Native Access, but only for Komplete Kontrol / Kontakt / Maschine 2.

I just checked this library on my system, and it also appears without a thumbnail, so I assume that in this case, it was not submitted by the developer.

Towjam

Thanks for the sanity check Rich!

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