My Native Access 2 cannot work

Owen Chan

Prerequisite: I use the administrator permissions to install all software and run the software.

Yesterday when I installed Native Access 2 and clicked to start, it stuck at "Please grant permission to Native Access to install dependencies. Please restart Native Access and try again." Then I downloaded and installed NTKDaemon Service and ensured it was running, but Native Access 2 still stuck at the situation above. If no Native Access 2, I cannot install Ozone 10 standard. I have sent an email to NI support but they have had no reply so far. Does anyone have the same problem? How can I fix it?

PoorFellow

Your problem reminds me of this discussion where Yuusou (lower part of page) describes how to remove anything related to Native Access prior to re-install (using ProductBrowser_V2.2NET45.zip (This is a third-party download used at own responsebility) and MicrosoftProgram_Install_and_Uninstall)

https://community.native-instruments.com/discussion/12485/native-access-3-3-1-wont-install-cant-remove-old-ntkdaemon/p2

As for support then there is a sale going on and you can expect a week or more before N.I responds to any ticket as they appear to be absolutely swamped (I myself have waited a week for an answer to a pre-sales question , not sure if I will ever receive an answer)

If you keep having problems re-installing Native Access 2 even after trying what Yuusou describes then try removing Native Access 2 and install version 1 : How to Downgrade Native Access 2 to Native Access 1

https://support.native-instruments.com/hc/en-us/articles/4748946468497-How-to-Downgrade-Native-Access-2-to-Native-Access-1

Paule

Don't send emails to NI support, please. Open a ticket here in this board. On top right is the link to the support. Thank you

Owen Chan

https://community.native-instruments.com/discussion/comment/80067#Comment_80067

I do use that wizard to report my problem. But the trouble is NI support has not replied until now. I exactly do not know what to do. I have tried the existing way but the problem has not been resolved yet.

PoorFellow

Your problem reminds me of this discussion where Yuusou (lower part of page) describes how to remove anything related to Native Access prior to re-install (using ProductBrowser_V2.2NET45.zip (This is a third-party download used at own responsebility) and MicrosoftProgram_Install_and_Uninstall)

https://community.native-instruments.com/discussion/12485/native-access-3-3-1-wont-install-cant-remove-old-ntkdaemon/p2

As for support then there is a sale going on and you can expect a week or more before N.I responds to any ticket as they appear to be absolutely swamped (I myself have waited a week for an answer to a pre-sales question , not sure if I will ever receive an answer)

If you keep having problems re-installing Native Access 2 even after trying what Yuusou describes then try removing Native Access 2 and install version 1 : How to Downgrade Native Access 2 to Native Access 1

https://support.native-instruments.com/hc/en-us/articles/4748946468497-How-to-Downgrade-Native-Access-2-to-Native-Access-1