Komplete Kontrol GUI bug and hardware issues (S88 MK2)

MarcBrave

GUI bug.jpg

GUI bug 2.jpg

I've recently purchased an S88 MK2 that I'm using with Ableton Live 10 (version 10.1.43). When I load up the VST3 plugin I get a GUI bug that I've seen mentioned in other posts here (image "GUI bug"). When I switch to another track and get back to the plugin or close it down to open it up again the plugin window gets cut out (image GUI bug 2).

I'm currently in contact with NI support team, but we've had no success so far sorting this issue out. See below the things I've tried so far.

• There are no issues with my windows scaling settings (set to recommended settings at 100%).
• I've tried unplugging one of my two monitors
• I've re-installed Ableton
• Tried disabling "Auto Scale Plug-in window" in Ableton
• Reinstalled my graphics card drivers
• Made sure the scaling of Live is not overridden by a user setting

As annoying as the GUI bug is, what's even worse is that my hardware doesn't work as it should either. When I load the Komplete Kontrol VST3 I can initially browse through the plugins using the S88, choose sounds and plugins, record etc. Everything seems to work as it should. But as soon as I move to another track in my project (using either my computer or the S88 knobs) or press the "Mixer" button on the S88 I can't return to the plugin (pressing "Browser" or "Plugin" doesn't work) and the hardware gets into a frozen state where all I can do is highlight my tracks in the mixer view. The lights on the keyboard gets frozen too.

The only way to fix it is by closing and re-opening the plugin again.

Has anyone had the same issue? Could these two issues be connected?

Jeremy_NI

@MarcBrave Your issue is related to a couple of bugs regarding graphic of Komplete Kontrol in Ableton (and unfortunately for other DAWs): KBDSW-7495 and KBDSW-7103.

JesterMgee

Issue 1 seems like a similar issue I have reported where some plugins don’t display the gui at all in the KK vst3, vst2 is fine. I saw another user with that same issue as you so feel the KK VST version has some issues to nut out.

Issue 2, post a screenshot of the Live midi settings page, I suspect something is set incorrect.

MarcBrave

Thanks for your response. That's unfortunate to hear.

Here are a few screenshots to show my current midi settings. I've tried playing around with them without success.

Midi settings.jpg

Control surface.jpg

Output.jpg

Input.jpg

MarcBrave

https://community.native-instruments.com/discussion/comment/76265#Comment_76265

Any chance you've had time to look at my posted settings? Appreciate it :)

JesterMgee

Midi settings all look fine so not sure on that one

MarcBrave

https://community.native-instruments.com/discussion/comment/77220#Comment_77220

Alright, thanks for trying

Jeremy_NI

@MarcBrave Your issue is related to a couple of bugs regarding graphic of Komplete Kontrol in Ableton (and unfortunately for other DAWs): KBDSW-7495 and KBDSW-7103.

MarcBrave

@Jeremy_NI Thank you for the update. I assume there is nothing I can do but hope for a fix in the near future?

Jeremy_NI

@MarcBrave I'm sorry to say that you are assuming right, you've done everything possible.