I Need Evidence That I Did Not Activate My Serial Number

LTOLBERT
LTOLBERT Member Posts: 2 Newcomer
edited March 2022 in Native Access

Hi - I am trying to return my Maschine to Guitar Center but need evidence that I never activated the serial number. How do I get that?


Thanks.

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Best Answer

  • Matt_NI
    Matt_NI Administrator Posts: 949 admin
    Answer ✓

    Please contact our account support directly for this, they will be able to help.

    This thread is closed.

Answers

  • Kubrak
    Kubrak Member Posts: 2,455 Expert

    And do you really need the evidence? Or do you think, you need it? Usually sellers are able to reset used serial number with help of NI, I guess.

    Maybe that NI could give you "certificate", that given serial number is not used at given moment. But what if you use it one second later? I mean, any certification that serial number has not been used, has rather limited informational value...

  • LTOLBERT
    LTOLBERT Member Posts: 2 Newcomer

    I went to return it and they said they needed it, which as you point out has flaws. But nevertheless..

  • Kubrak
    Kubrak Member Posts: 2,455 Expert

    I see. In that case ask NI for it. Best might be to use Live Chat or you may open Support Ticket.

  • Matt_NI
    Matt_NI Administrator Posts: 949 admin
    Answer ✓

    Please contact our account support directly for this, they will be able to help.

    This thread is closed.

This discussion has been closed.
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