I Need Evidence That I Did Not Activate My Serial Number

LTOLBERT · 2022-03-01T22:26:09+00:00

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Hi - I am trying to return my Maschine to Guitar Center but need evidence that I never activated the serial number. How do I get that?

Thanks.

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Matt_NI

Please contact our account support directly for this, they will be able to help.

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Kubrak

And do you really need the evidence? Or do you think, you need it? Usually sellers are able to reset used serial number with help of NI, I guess.

Maybe that NI could give you "certificate", that given serial number is not used at given moment. But what if you use it one second later? I mean, any certification that serial number has not been used, has rather limited informational value...

LTOLBERT

I went to return it and they said they needed it, which as you point out has flaws. But nevertheless..

Kubrak

I see. In that case ask NI for it. Best might be to use Live Chat or you may open Support Ticket.

Matt_NI

Please contact our account support directly for this, they will be able to help.

This thread is closed.

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