Order for Maschine/K14 in review for over a week

jackarms Member Posts: 2 Newcomer
edited June 2023 in Komplete General

I ordered a Maschine Mikro and K14 standard on 5/28 and have not received a serial number or shipping confirmation yet. I opened a support ticket on 6/1 but have not heard back about that yet either. Is this normal for orders to take this long? I was charged the order amount immediately so it is frustrating to be in the dark about when I'll at least get the download part of the order.


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