Crash when opening projects with Komplete Kontrol in Sampler mode

2

Answers

  • moai
    moai Member Posts: 49 Member
    https://community.native-instruments.com/discussion/comment/67282#Comment_67282

    Thanks for your insights, are you able to try it in another DAW? I used the trial for FL Studio and I found it has the same problem.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod

    @moai Sorry, I stumbled upon your post only now. I don't have the same setup and could not reproduce the issue. One of my colleagues should get back to you soon. Can you tell us which graphic card you have on your computers?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    edited May 2023
    https://community.native-instruments.com/discussion/comment/66590#Comment_66590

    Hey @LostInFoundation FYI The sampler module in Komplete Kontrol is not handled by Kontakt, it's really a feature of the Komplete Kontrol plug-in and has nothing to do with Kontakt, it's not like the libraries.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod

    @Budyeti Can you tell us what's your setup, operating system, graphic card, etc...?

  • moai
    moai Member Posts: 49 Member
    edited May 2023
    https://community.native-instruments.com/discussion/comment/70049#Comment_70049

    Laptop setup:

    • CPU: i7 1260P
    • GPU: Intel Iris Xe Graphics, no graphics-related software installed
    • Screen: Laptop's screen 1920x1200px
    • OS: Windows 11 Pro 10.0.22621 Build 22621
    • RAM: 16GB
    • Main drive: 500GB SAMSUNG PM9A1 M.2 PCIe 4.0 x4
    • KK installed with NI Access 2, sample libraries installed to an external drive (Letter D:)
    • External devices: Bluetooth mouse and keyboard (without USB plug), SanDisk Pendrive (Letter D:), Headphones connected via USB.
    • Tested on: Studio One 6.1, latest FL Studio trial version

    Desktop setup:

    • CPU: Ryzen 5900X
    • GPU: EVGA RTX 2060 KO Ultra, GeForce Experience and MSI Afterburner installed
    • Screen: DisplayPort screen 2560x1440px
    • OS: Windows 11 Home 10.0.22621 Build 22621
    • RAM: 4x8GB
    • Main drive: 1TB SAMSUNG 980 PRO M.2 PCIe 4.0 x4
    • KK installed with NI Access 2, sample libraries installed to an internal drive (Letter D:)
    • External devices: Bluetooth mouse (without USB plug), USB hub with: Audient id4, Komplete Kontrol A61, wired keyboard
    • Tested on: Studio One 6.1, latest FL Studio trial version


  • LostInFoundation
    LostInFoundation Member Posts: 4,466 Expert
    https://community.native-instruments.com/discussion/comment/70050#Comment_70050

    Yes, I was referring only to the new video moai posted with Straylight.

    Thank you anyway for the info 👍🏼

  • elthecrafta
    elthecrafta Member Posts: 4 Member

    I have the same Problem and I use the new RTX 4070. It's really sad because I really liked the Sampler Mode. Alternatives aren't as good as KK. Hope this Problem gets fixed.

  • CTWF
    CTWF Member Posts: 1 Newcomer
    edited May 2023

    I seem to have a similar problem. I use Cakewalk by Bandlab with Windows 10. Choosing a sample, such as a kick drum, with Komplete Kontrol works when first done. However, if I open KK (e.g. to change something about the sample), it opens and shows only a small rectangular part normally in the upper left corner, while the rest of the KK window is a white blank. Shortly afterwards, Cakewalk crashes.

    To make it clear: The first time I add KK (with a sample) as a new soft synth, everything works fine, and the synth will continue to work within the project. The problem is that no changes are possible after that, because opening it will crash my DAW. So, the only workaround is to delete the synth (KK) and insert it again every time a change is necessary.

  • moai
    moai Member Posts: 49 Member

    Thanks for posting similar problems, I've been able to reproduce the issue on a fresh Windows 11 virtual machine and I've reported it to the NI support team, I hope we'll get a fix soon :)

  • elthecrafta
    elthecrafta Member Posts: 4 Member
    https://community.native-instruments.com/discussion/comment/71448#Comment_71448

    I reported that to the NI Team as well, but I aint got a reply tho. I sent them the Specs of my PC but unfortunately, no answer.

  • elthecrafta
    elthecrafta Member Posts: 4 Member
    https://community.native-instruments.com/discussion/comment/71449#Comment_71449

    They sent me an Email now, so I revise my Post. They say they have a lot to do so they can't answer fast.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    Answer ✓

    Hey all, the bug has been filed: KBDSW-7402 It is now in the hands of the developers.

  • moai
    moai Member Posts: 49 Member
    https://community.native-instruments.com/discussion/comment/80831#Comment_80831

    Thanks Jeremy and all support colleagues!

  • elthecrafta
    elthecrafta Member Posts: 4 Member

    Finally! Thank you for reporting!

  • BNMP
    BNMP Member Posts: 8 Member
    https://community.native-instruments.com/discussion/comment/80831#Comment_80831

    Thank you for this!!

    I recently tried to see if I could fix it by getting a brand new hard drive and installing windows 11, upgrading from windows 10 and reinstalling everything in my native access and the problem still unfortunately persists

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