an error occurred while processing your serial

Peacenmind

It says an error occurred while processing your serial. What do I do?

Monochrome

Contact NI's support by filing a ticket here:

• https://support.native-instruments.com/hc/en-us/sections/360000092577

Only they can help you with this.

Monochrome

Contact NI's support by filing a ticket here:

• https://support.native-instruments.com/hc/en-us/sections/360000092577

Only they can help you with this.

bobbybass

and wait for a week with no response.

Peacenmind

@bobbybass that's exactly what I've experienced. Luckily I finally got it to work though.

adhzee

https://community.native-instruments.com/discussion/comment/63975#Comment_63975

might i ask how? my mk3 came in the mail today and i’m getting this exact message and don’t want to wait weeks for a response from them

Peacenmind

@adhzee I don’t have an exact definitive answer unfortunately. One day I just typed in my serial number and it worked. I never did get another response from them but maybe they did something behind the scenes. Definitely still put a ticket in and see if they get it fixed. If I find out a concrete answer on why it worked suddenly I will reply and try to get you the info.

bobbybass

https://community.native-instruments.com/discussion/comment/66874#Comment_66874

I had to wait for someone at NI to respond which took weeks. They obviously need to spend more allocate more funds to support and less on expanding the product line. It's the worst I've experienced and have been using them all the way back to 2008.