Native Access shows old email address

Eduardo D'Queiroz
Eduardo D'Queiroz Member Posts: 11 Member
edited May 2023 in Native Access

If you change the Native Instruments account email, Native Access 2 only shows the old email, I have already logged in several times and the email is not updated.

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Answers

  • Paule
    Paule Member Posts: 1,328 Expert
    Answer ✓

    You can open a ticket at Native Access Support

    https://support.native-instruments.com/hc/en-us/articles/4697682604049

  • greenhse
    greenhse Member Posts: 1 Newcomer

    Hi Eduardo, I'm experiencing the same problem as you with the old email address still showing down the bottom left of Native Access, although having logged in with current address..


    Have you worked it out by chance❓

    Best wishes to you, Pete (Australia)

  • Eduardo D'Queiroz
    Eduardo D'Queiroz Member Posts: 11 Member
    edited November 2023

    Hey Pete, sorry for the delay. For me, the issue was resolved after the recent updates to 'Native Access'. If you're still facing the same problem, try reinstalling/updating 'Native Access'. I hope it works.

    Best wishes to you too.

    Greetings from Brazil.

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