First of all, I originally had 'Komplete 11 Ultimate', and I purchased 'Komplete 13 Ultimate Update'.
And I wanted to sell it to someone else, but I couldn't get a license transfer for 'Komplete 13 Ultimate Update' because I just bought it. So, only 'Komplete 11 Ultimate' was sold through license transfer, leaving 'Komplete 13 Ultimate Update' .
The problem comes up from here. I purchased 'Komplete 13' again, but there are still items from the 'Komplete 13 Ultimate Update' in Native Access, and when I download the Kontakt, it shows up as a demo version.
To sum up, now I have registered products of 'Komplete 13' (which is vaild) and 'Komplete 13 Ultimate Update' (which is invaild) . I only want to use 'Komplete 13', but I can't use it properly now, as if the licenses were in conflict with each other.
I ask for help on how to solve this problem.