Complete 14 standard

rokksa12
rokksa12 Member Posts: 13 Newcomer

I have a full version of complete 14 standard. So can I Use complete 14 update?

Best Answers

  • rokksa12
    rokksa12 Member Posts: 13 Newcomer
    Answer ✓

    But I just ordered complete 14 standard so your saying that I can not use komplete 14 update and I brought it from a third party

  • PoorFellow
    PoorFellow Moderator Posts: 1,694 mod
    edited October 2023 Answer ✓

    ( Quote : my other post over here : https://community.native-instruments.com/discussion/comment/96533#Comment_96533 )


    First Quote Jeremy_NI :

    Maybe my colleagues were not clear enough. An update is for example Komplete Standard 13 to Komplete Standard 14. An upgrade is for upgrading a bundle, for example Komplete 14 Select to Komplete 14 Standard. You bought an update instead of an upgrade. More information here: What Exactly is a Crossgrade / Update / Upgrade and How Do I Qualify?

    Then my remark :

    So ! It is important to first and foremost to discern what it is that you have and have not !

    If you have a Komplete 14 Standand update then you will need a previous version of Komplete like e.g. Komplete 13 Standard to use that ! (and if you e.g. got a Komplete 14 Ultimate update then you will need to already have a Komplete 13 Ultimate, or another qualifying previous version, to use that)

    If what you got is a Komplete 14 Standard upgrade from Komplete 14 Select then you can use it to upgrade from 14 Select - else you can not !

    While Native Instruments both wants to assist you and appreciate you predicament then there is nothing anyone from support can do to help if you have bought the wrong product somewhere else. If , in that case you will need to either return product to where you bought it or buy a license for a previous version of Komplete Standard to use as base for UPDATING. If you can do neither then you have a loss at your hands which is incurred either by your own fault or by seller...

    As you have already written yourself then your Komplete Kontrol S49 keyboard comes with Komplete Select which is what N.I. gives you and can help you with. If you want to upgrade Select to Standard then you need to have an upgrade for that NOT an update. Upgrades are for upgrading from a poorer version of same generation of product to a better version (E.g. upgrade Select 14 to Standard 14) . Updating is for updating same version of product from a previous generation of product to same version of product in a newer generation ! (e.g. updating 13 Standard to 14 standard)..


    I hope that the above has made it sufficiently clear to you what is the difference between update and upgrade !

Answers

  • LostInFoundation
    LostInFoundation Member Posts: 4,039 Expert

    No. The update path is just for owners of previous versions of the same bundle (you update from standard to standard, from ultimate to ultimate,…)

    Your path should be Upgrade.

    Log in with your account into NI website and in the “Buy” page they will show you which product is for you

  • rokksa12
    rokksa12 Member Posts: 13 Newcomer
    Answer ✓

    But I just ordered complete 14 standard so your saying that I can not use komplete 14 update and I brought it from a third party

  • PoorFellow
    PoorFellow Moderator Posts: 1,694 mod
    edited October 2023 Answer ✓

    ( Quote : my other post over here : https://community.native-instruments.com/discussion/comment/96533#Comment_96533 )


    First Quote Jeremy_NI :

    Maybe my colleagues were not clear enough. An update is for example Komplete Standard 13 to Komplete Standard 14. An upgrade is for upgrading a bundle, for example Komplete 14 Select to Komplete 14 Standard. You bought an update instead of an upgrade. More information here: What Exactly is a Crossgrade / Update / Upgrade and How Do I Qualify?

    Then my remark :

    So ! It is important to first and foremost to discern what it is that you have and have not !

    If you have a Komplete 14 Standand update then you will need a previous version of Komplete like e.g. Komplete 13 Standard to use that ! (and if you e.g. got a Komplete 14 Ultimate update then you will need to already have a Komplete 13 Ultimate, or another qualifying previous version, to use that)

    If what you got is a Komplete 14 Standard upgrade from Komplete 14 Select then you can use it to upgrade from 14 Select - else you can not !

    While Native Instruments both wants to assist you and appreciate you predicament then there is nothing anyone from support can do to help if you have bought the wrong product somewhere else. If , in that case you will need to either return product to where you bought it or buy a license for a previous version of Komplete Standard to use as base for UPDATING. If you can do neither then you have a loss at your hands which is incurred either by your own fault or by seller...

    As you have already written yourself then your Komplete Kontrol S49 keyboard comes with Komplete Select which is what N.I. gives you and can help you with. If you want to upgrade Select to Standard then you need to have an upgrade for that NOT an update. Upgrades are for upgrading from a poorer version of same generation of product to a better version (E.g. upgrade Select 14 to Standard 14) . Updating is for updating same version of product from a previous generation of product to same version of product in a newer generation ! (e.g. updating 13 Standard to 14 standard)..


    I hope that the above has made it sufficiently clear to you what is the difference between update and upgrade !

  • PoorFellow
    PoorFellow Moderator Posts: 1,694 mod

    P.S.

    If you are logged in then you can see all present update and upgrade prices here by scrolling down page : https://www.native-instruments.com/en/products/komplete/bundles/komplete-14-standard/compare/

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