Sudden and Abrupt Missing Content

HumanFactor360 · September 19

Hello,

When opening up my DAW (Reaper), a message (in screenshots) saying the following, "One or more Kontakt instances cannot be recalled correctly, perhaps due to missing content. Please open any Kontakt instance in your host, Komplete Kontrol or Maschine to resolve the issue."

I researched this message and a common cause is missing file paths, but I literally did nothing to cause this. This just happened out of nowhere. When opening up Kontakt, a window appears (in screenshots) saying "Thank you for using Native Instruments Kontakt 7!" along with 3 options: Demo, Buy, and Activate. When choosing Activate, it brings me to my product manager and a lot of programs are missing related to Kontakt (ex. Drum Lab). Again, I had these programs for a long time when I purchased KOMPLETE 12, why is it doing this all of a sudden when I have not done anything on my computer? Could there be an obvious solution that I'm missing, for example somehow I was using a trial version of Kontakt and I need to purchase the full program now?

For reference I'm using a Windows 11 PC. Any help would be really appreciated.

HumanFactor360 · September 20

https://community.native-instruments.com/discussion/comment/95749#Comment_95749

Update: When booting up my computer today I went to Native Access and sure enough all 35 items (screenshot in attachments, I had only 10 items appear when I was having the issue) in my project manager have reappeared, and a few of them had updates available (which I went ahead and

ProgramsMysteriouslyReturned.png

did). I went to my DAW to see if the prior missing VSTs would play normally and sure enough they do.

While the issue has resolved itself quite literally, and I'm not 100% certain on the cause, but I will bookmark these threads in case the same thing happens in the future.

Thank you everyone.

jorgefriasny · September 20

Log into Native Access, update everything, it seems like licenses cannot be found. Just update.

HumanFactor360 · September 20

https://community.native-instruments.com/discussion/comment/95617#Comment_95617

Unfortunately, I've already done this (attached is a screenshot of it being up to date). This issue is more perplexing the more I look into it. For example, if this is a Kontakt issue then all of the VSTs belonging to it should be disabled but that's not the case. For example, Scarbee Rickenbacker and Retro keys still work but Drum Lab, Ethereal Earth, and Gentlemen Piano do not.

ProductsUpToDate.png

HumanFactor360 · September 20

Additionally, it appears to say "Kontakt 7 Demo" when opening up the Kontakt program. Again, this doesn't make sense because I've had these programs and I have done nothing on my PC to cause this.

Kontakt7Demo.png

Jeremy_NI · September 20

I suspect that it's one of these Native Access issues:

Products missing in Native Access

Only Kontakt 7 Player / Reaktor 6 Player shows up in Native Access

HumanFactor360 · September 20