Expansion thumbnails missing in Maschine and Komplete Kontrol

aafanatic · February 2023

@Jeremy_NI Thanks, I will try the reinstall.

PS I always update all my software asap.

you are doing a phenomenal job🌞🌝

aafanatic · March 2023

@makasao Thanks for all the dropboxed images.

@Jeremy_NI the re-install didn't work for me even though I'm on NA 3.2.0 and and Ventura 13.2.1 Mac Mini M2 Pro👍️

I now have all the image files working except :

Lone Forest

Paradise Rinse

Sooooo... if anyone has these two and doesn't mind sharing😁

Jeremy_NI · March 2023

@aafanatic Damn! Sorry to hear that. Here is a big image folder that I got from our installation specialists, I believe that you will find Lone Forest and Paradise Rinse there:

image.zip

aafanatic · March 2023

@Jeremy_NI Thank you SO much!!

That Did it👍️

Now I can get back to making music;-)

4preamps · June 2023

does anyone have the image file for Hypha? please!

Jeremy_NI · June 2023

@4preamps For images missing in Kontakt you can follow these steps: Thumbnail Picture Icons are Missing in the KONTAKT 7 Browser

Rob Gray · September 2023

Still having this issue in the latest Native Access on my new computer. Is this supposed to have been fixed?

PhillD · September 2023

@Jeremy_NI I'm having the same issue with missing sound images and have followed all your advice in here and i'm still missing a few. I've done the reset from the link you provided and it only brought in a few more images.

I downloaded and copied over ALL the images that you provided in themes recent .zip file from March 1st this year, and mostly i have everything now, but there are still some missing. These are:

Glaze, Prime Bass, Electric Mint & SK Grand Y (see screenshot)

Are you able to provide an updated image.zip which contains all these files please?

Many thanks.

Phill

Jeremy_NI · September 2023

@PhillD I added Glaze, Electric Mint and Prime Bass in the folder and uploaded it here. For SK Grand Y, I don't know what third party product that is, also sometimes third party manufacturers don't provide thumbnails.

image.zip

Jeremy_NI · September 2023

@Rob Gray I believe I already answered you in another post.

PhillD · September 2023

@Jeremy_NI thanks very much, those three you added all work fine thanks :)

The Session Keys Grand Y is also one of your products, albeit a bit older.. the session strings and session horns show their thumbnails and are also older, bought at the same time as the session keys :)

Here's a screenshot.. i hope you're able to get the thumbnail working on this last one that's missing.. my OCD type tendencies won't cope otherwise...

Many thanks.

Phill

channelorangutan · September 2023

Hey Jeremy, is it possible for you to upload an updated image folder? I am having this same issue with the Hazy Days Expansion library and that one doesn't seem to be in the image folder you uploaded. Thanks

channelorangutan · September 2023

https://community.native-instruments.com/discussion/comment/93292#Comment_93292

@Jeremy_NI

Kymeia · September 2023

https://community.native-instruments.com/discussion/comment/92684#Comment_92684

Session Keys Grand is from e-instruments not NI, although it is listed as NKS compatible it's not part of the NI session series

https://e-instruments.com/shop/instruments/pianos-keys/session-keys-acoustic-bundle/#:~:text=world%27s%20greatest%20artists.-,Grand%20Y,fingerprints%20of%20this%20outstanding%20instrument.

It may be their original install had thumbnails, they should have included them as it's part of the NKS spec

PhillD · September 2023

https://community.native-instruments.com/discussion/comment/93421#Comment_93421

Thanks Kymeia. It was so long ago i didn't even realise it wasn't an NI product - think i just made the connection as I always had to use the kontakt player to use it :) Thanks for correcting me.

Given that Session Horns and Session Strings (also of e-instruments) both loaded their thumbnails, i've contacted e-instruments to try and get the installer files to see if a reinstall of Session Keys sorts corrects that thumbnail.

Many thanks for showing me the way :)

Phill

Expansion thumbnails missing in Maschine and Komplete Kontrol

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